Are you looking to work in one of the most innovative and customer-centric businesses on earth? Do you have a passion for learning and developing yourself and others? Consider joining the ES CX Amazon US Team, and help us provide our Spanish-speaking customers with an excellent experience. We are currently looking for a motivated linguist to join our team as a Translation Specialist for US Spanish. The successful candidate will be well organized, driven, and passionate about delivering the right level of quality of translations to our customers. They must have the ability to communicate well with colleagues, external partners and other stakeholders and be able to provide structured feedback. They will be comfortable working in an international, fast-paced environment, where change and ambiguity are present as we constantly grow, improve, and innovate.
¿Buscas trabajar en una de las empresas más innovadoras y enfocadas en el cliente del mundo? ¿Te apasiona aprender y desarrollarte tanto a ti mismo como a los demás? Considera unirte al equipo de ES CX Amazon US y ayúdanos a brindar una experiencia excepcional a nuestros clientes hispanohablantes. Actualmente estamos buscando un lingüista motivado para unirse a nuestro equipo como Especialista en Traducción para español de Estados Unidos. El candidato ideal será organizado, proactivo y apasionado por ofrecer traducciones de alta calidad a nuestros clientes. Deberá tener la capacidad de comunicarse eficazmente con colegas, socios externos y otros socios de negocio, así como proporcionar retroalimentación estructurada. Se sentirá cómodo trabajando en un entorno internacional y dinámico, donde el cambio y la ambigüedad están presentes mientras crecemos, mejoramos e innovamos constantemente.
Key job responsibilities
* Manage and prioritize quality check queues, efficiently conducting reviews of linguistic work from freelance translators, peers, and external vendors. Proofread and evaluate content to ensure adherence to both customer and company quality standards. Maintain a systematic approach to queue management, balancing workload and deadlines to optimize quality assurance processes across various projects and language pairs.
* Control and improve machine-translation engines' quality by assessing output and providing linguistic feedback.
* Provide feedback and linguistic coaching to your peers, freelance translators and other external vendors and engage in quality improvement initiatives when needed.
* Proactively spearhead and reactively support cross-functional language initiatives by collaborating with leadership, business, and technology teams. Drive the development and implementation of language-related projects and programs, including training initiatives, to meet evolving organizational needs.
* Leverage your unique skills and expertise to identify opportunities for language optimization across departments, ensuring alignment with strategic goals and fostering a culture of effective communication.
* Develop and implement measures to drive internal quality improvement in collaboration with cross-functional teams. Investigate quality variations and monitor progress across departments. As a secondary responsibility, oversee external vendor quality, addressing significant issues when they arise.
* Gestionar y priorizar el control de calidad, realizando revisiones eficientes del trabajo lingüístico de traductores freelance, compañeros y proveedores externos. Revisar y evaluar el contenido para garantizar el cumplimiento de los estándares de calidad tanto del cliente como de la empresa. Mantener un enfoque sistemático en la gestión de procesos, equilibrando la carga de trabajo y los plazos para optimizar los procesos de aseguramiento de calidad en varios proyectos y pares de idiomas.
* Controlar y mejorar la calidad de los motores de traducción automática mediante la evaluación de resultados y la provisión de comentarios lingüísticos.
* Proporcionar retroalimentación y orientación lingüística a tus compañeros, traductores freelance y otros proveedores externos, y participar en iniciativas de mejora de calidad cuando sea necesario.
* Liderar proactivamente y apoyar reactivamente iniciativas lingüísticas interfuncionales colaborando con equipos de liderazgo, negocios y tecnología. Impulsar el desarrollo e implementación de proyectos y programas relacionados con el lenguaje, incluyendo iniciativas de capacitación, para satisfacer las necesidades organizativas en evolución.
* Aprovechar tus habilidades y experiencia únicas para identificar oportunidades de optimización lingüística en todos los departamentos, asegurando la alineación con los objetivos estratégicos y fomentando una cultura de comunicación efectiva.
* Desarrollar e implementar medidas para impulsar la mejora interna de la calidad en colaboración con equipos interfuncionales. Investigar variaciones de calidad y monitorear el progreso en todos los departamentos. Como responsabilidad secundaria, supervisar la calidad de proveedores externos, abordando problemas significativos cuando surjan.* Spanish at a native level (US variety).
* Oral and written communication in English.
* A great deal of personal initiative, decisiveness and independence.
* Strong and structured communication & exceptional collaboration skills.
* Flexibility, proven ability to prioritize and work towards deadlines.
* Strong working knowledge of CAT tools, MS Word and MS Excel, Outlook.
* Bachelor's degree
* Español a nivel nativo (variedad de Estados Unidos).
* Habilidades completas de comunicación oral y escrita en inglés.
* Gran iniciativa personal, capacidad de decisión e independencia.
* Comunicación sólida y estructurada y habilidades excepcionales de colaboración.
* Flexibilidad, capacidad demostrada para priorizar y trabajar cumpliendo plazos.
* Sólido conocimiento práctico de herramientas CAT, MS Word, MS Excel y Outlook.
* Licenciatura* Any additional language is a plus
* Ability to make logical decisions while performing tasks even when provided information is ambiguous
* Previous experience in proofreading or post-editing of machine-translated content is a great advantage
* Strong analytical, writing and editorial skills
* Working knowledge of SQL and expert level of Excel is a strong advantage
* Cualquier idioma adicional es una ventaja
* Capacidad para tomar decisiones lógicas al realizar tareas incluso cuando la información proporcionada es ambigua
* La experiencia previa en corrección de textos o posedición de contenido traducido por máquina es una gran ventaja
* Fuertes habilidades analíticas, de escritura y editoriales
* El conocimiento práctico de SQL y un nivel experto de Excel son una gran ventaja
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $56,700/year in our lowest geographic market up to $118,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
