About Amazon.com:
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Core Responsibilities:
· Responsible for meeting operational and business goals through leading a team and capacity planning through forecasting
· Troubleshoot and drive resolutions to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies
· Work with various internal teams (e.g. catalog teams, technology teams, etc.) to help drive tools and process improvements that impact seller/catalog management workflows
· Drive appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals
· Manage stakeholder communication across multiple lines of business on operational milestones, process changes and escalations
· Ensure high quality standards for interviewing and hiring employees at all levels of the organization
· Execute specific people programs on coaching and development and team engagement
Key job responsibilities
· People Management (leadership, stakeholder management, team management, floor control and retention)
· Metrics Management through regular reviews and delivering specific metric goals against targets
· Mentor and guide Associates, Sr. Associates and SMEs to manage quality, improve process efficiency, conceptualize, design and deliver trainings to the team
· Manage the team and ensure high service delivery and executionBASIC QUALIFICATIONS
- 2+ years of team management/program/project management experience
- Knowledge of Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced level
- Experience leading process improvements
PREFERRED QUALIFICATIONS
- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets
- Knowledge of Lean, Kaizen, Six Sigma concepts
- Experience in managing critical operational processes, with SLA responsibility
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
