Techncial Project Manager, Amazon Dedicate Cloud (ADC) Customer Service

Do you enjoy helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success? Are you familiar with security best practices for applications, servers, and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology platform?

AWS Customer Service provides global support to a wide range of commercial and government customers as they build mission-critical applications on top of AWS services such as Amazon EC2 and Amazon S3.

The ADC Customer Service Technical Program Manager will work with the leaders across Global Support to streamline and create new workflows and processes for customers across different partitions and varying contract requirements. You will be responsible for managing complex customer contract requirements, standardizing operational processes across regions, and ensuring successful service launches through comprehensive stakeholder engagement and training programs.

This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities
• Lead the development and implementation of standardized processes for existing workflows and new service launches across multiple regions
• Analyze and manage diverse customer contract requirements, ensuring compliance and optimal service delivery
• Design and execute comprehensive training programs for internal teams and stakeholders
• Drive operational readiness initiatives across multiple business units and geographical regions
• Collaborate with Product, Engineering, and Operations teams to ensure alignment with customer requirements
• Create and maintain documentation for processes, best practices, and training materials
• Develop metrics and KPIs to measure program effectiveness and drive continuous improvement
• Manage multiple high-priority initiatives simultaneously while maintaining attention to detail

About the team
About AWS
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
- 5+ years of technical product or program management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- 5+ years of experience in cloud computing or enterprise IT services
- Strong track record of managing complex technical programs across multiple stakeholders
- Experience with contract management and compliance requirements
- Proven ability to develop and implement operational processes at scale
- Current, active US Government Security Clearance of TS/SCI with Polygraph- Master's degree in Business Administration, Computer Science, or related field
- PMP or similar project management certification
- Experience with AWS services and cloud infrastructure
- Knowledge of ITIL framework and IT service management
- Strong understanding of regulatory requirements in cloud computing
- Experience working in multiple geographical regions
- Excellent stakeholder management and communication skills Track record of successful large-scale program launches

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.