Staff Software Engineer

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! 

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

We help employees grow professionally; we have a ton of onboarding resources, tutorials, hackathons and buddies to support learnings and provide opportunities to innovate. We have a range of experience levels on teams which allows for mentor/mentee opportunities. Leaders at Jobber work with empathy and support employees to build healthy work-life harmony. Bring your dedication and passion to this job to fulfill your goals.

You could join one of the following teams:

Expansion: This team is dedicated to empowering users to make informed decisions that drive their business success. By ensuring easy access to and seamless adoption of our full range of innovative solutions, the team delivers intuitive user experiences that maximize the value of our product offerings. Key focus areas include enhancing upgrade and downgrade journeys and enabling product-led discovery of features, ensuring every customer can unlock their full potential with our platform.

Scheduling: This team is a critical part of Jobber and central to our entire offering of helping Jobber’s customers (SPs) to help them be successful. At Jobber, we are revolutionizing how to run a home service business - this is particularly true in scheduling. Scheduling for home services businesses is complicated — our customers need to take into account where the client lives so they can build an efficient route, what equipment may be needed on site, when the client can be home and when the crew member is actually available. On top of that, scheduling needs vary highly between customers. With improvements in ML/AI decision models and mapping software, there is a ton of opportunity to reduce scheduling complexity for our customers. If you like building customer-facing features, this is a great opportunity!

Insights & Accounting: This team falls under our Fintech product group, focused on providing enhanced financial insights to our Jobber’s customers (SPs) to help them be successful. Financial health is at the core of any business, and we aim to provide SPs with historical trends as well as in depth financial reporting. This is full-stack role and working with large data and complex queries is a big asset.

The role of Staff Software Engineer at Jobber:

As a technical champion and force multiplier, you lead and mentor teams of exceptional engineers while collaborating closely with Product and Design partners to tackle complex technical challenges. Your expertise spans architecture, design, and hands-on coding, allowing you to have a significant impact on the product and our customers. A portion of your time is allocated to "Staff Dev Projects," which may include cross-team initiatives, work acceleration within your team, exploration of emerging technologies, addressing technical debt, or investing in the future of engineering at Jobber. 

Responsibilities Breakdown:

• Collaborate closely with cross-functional teams to conceptualize, design, and iteratively deliver high-impact features that address customer needs
• Partner with Product and Design teams to shape and define the strategic product roadmap
• Identify and lead large-scale initiatives that drive innovation across multiple teams or departments
• Actively participate in code reviews and testing processes to ensure code quality and maintainability
• Champion the development of consistent engineering practices and reusable code solutions to enhance overall efficiency
• Lead and facilitate group discussions to drive consensus on optimal solutions for complex customer problems
• Research, promote, and implement industry best practices within your team's domain, staying at the forefront of technological advancements
• Effectively communicate complex technical concepts to diverse audiences, bridging the gap between technical and non-technical stakeholders
• Provide mentorship and guidance to team members at all levels, fostering their professional growth and career development

To be successful, you should have:

• Demonstrated expertise in developing highly scalable, robust software solutions across multiple layers of the technology stack
• Proven leadership experience in guiding teams through complex, high-impact projects and serving as a technical lead
• Exceptional proficiency in software design, architecture, and coding, with a focus on maintainability and performance
• Outstanding collaboration and communication skills, coupled with the ability to significantly amplify the team’s productivity and effectiveness through mentorship/coaching
• Strong self-motivation and resourcefulness, with the capacity to independently identify and leverage necessary resources for project delivery and problem-solving
• Ability to navigate ambiguity and prioritize tasks effectively in dynamic, fast-paced environments
• Passionate commitment to continuous learning and professional growth, with a track record of staying current with emerging technologies and industry trends

It would be really great if you had:

• Experience with our development stack: React, React Native, TypeScript, GraphQL API layer, and Ruby on Rails on AWS. 
• Led cross-team initiatives and projects

Hiring Process and Team Match-Making:

Using our engineering hiring process, we will explore the skills and qualifications you bring and match you with one of the teams currently hiring. Our hiring process has an interview with a Talent team member (45mins), a Hiring Manager Interview (60mins), a take-home challenge with a follow-up Functional Interview (90mins) and a Senior Leadership Interview (45mins). If a team in particular excites you, feel free to mention it to your Talent Partner! 

Work Environment:

At Jobber you will choose where you do your most impactful work from! You can work from home across Canada, or in a hybrid setting from one of our offices in Edmonton (HQ) or Toronto.