Manager, Sales Expansion

Are you ready to grow your career by leading an amazing group of people? 

Then Jobber might be the place for you! We’re looking for a Manager, Sales Expansion to be part of our Sales department.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! 

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The team: 

Our Expansion team gains an understanding of who our customers are, what their businesses do, and how Jobber can help them succeed, to turn leads into advocates.

They all have an incredible passion for sales, our customer, and a connection to our purpose. This team is focused on delivering on the promise to make small businesses more successful, and they celebrate, motivate, and challenge each other daily. They also want to see each other be successful, through regular 1:1’s which focus on performance, coaching, and long-term development, and consistent feedback on how you can continue to grow.

The Expansion team collaborates with Jobber’s customers to gain an understanding of their current needs, goals, and challenges and provides recommendations on additional Jobber products and features that can help them succeed, to turn customers into promoters.

The role: 

Reporting to the Director, Expansions Sales, the Manager, Sales Expansion will have the unique opportunity to motivate and coach a rapidly growing team of ambitious sales representatives and directly impact the growth and development of our sales process. We’re looking for someone who understands the importance of a good first impression, and will help improve our customer experience and establish best-practice coaching techniques in a high volume sales environment. You prefer to lead by example and do so by becoming an expert on our product and a strong voice for our customer. 

The Manager, Sales Expansion will: 

• Manage an initial team of 6+ and optimize results through effective performance management planning. This includes (but not limited to) weekly 1:1’s, real-time coaching, documented career plans and any other creative programs you think will be impactful. In order to be successful, our employees need to clearly understand how to get there. 
• Lead weekly meetings and provide updates on monthly/quarterly targets (as well as other key metrics) and highlight opportunities for improvement. You’ll enhance our sales culture that values feedback and is highly data-driven. 
• Collaborate with other leaders and departments at Jobber (Marketing, Success, Product) to ensure all campaigns, product launches and customer initiatives are rolled-out effectively, with focus and a high-degree of alignment. 
• Utilize previous experience to continue building a “winning” sales process that meets the needs of the small, mobile services business owner. 
• Drive and encourage feedback loops to help amplify a sales environment focused on the customer and rooted in empathy. 
• Analyse, communicate, re-communicate (and maybe even obsess a bit) over sales metrics and forecasting to understand if initiatives or programs are successful. 
• Recruit, onboard and execute sales training to reduce ramp-up time for new hires. 
• Become an ambassador of our culture by being humble, supportive - and someone who truly gives a shit! 

To be successful, you’ll need: 

• Demonstrated years of sales management or team-lead experience.
• Extensive experience working as a sales consultant/executive/account manager in a high volume, short cycle, B2B environment.  
• A track record of ambitious career growth, exceeding targets and being able to motivate others to do the same. 
• A strong understanding of Salesforce, excel spreadsheets and any other methodology of getting the data you need to be successful. 
• To think big, yet manage the details. You can see the big picture, but are also laser focused on delivery and execution. 
• A commitment and focus to coaching and development. The ability to identify strengths and opportunities in your team and understand how to best approach conversations around performance and professional development is important. 
• Next level communication and relationship building abilities. We move fast, which means you’ll need to build a high degree of trust with peers and key stakeholders. 
• Ability to communicate and articulate strategic ideas with executives and deliver on high-level concepts. 
• An incredible passion for sales, our customer and a connection to our purpose - to help small businesses be more successful.