Senior Product Partnerships Manager of Partner Success

Does driving product partnerships at one of Canada’s fastest growing startups excite you?

Then Jobber might be the place for you! We’re looking for a Senior Product Partnerships Manager of Partner Success  to be part of our Partnerships department.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! 

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

The Partnerships team works with businesses from industry-leading companies to freelancers to bring new users to Jobber or build product experiences for our mutual users. We are responsible for establishing and managing strategic relationships with our largest partners as well as managing smaller program partners. 

Reporting to the Director, Product Partnerships, we are looking for an individual who will be responsible for scaling partnership programs, is passionate about solving real problems and providing new capabilities for the Home Service Professional market, and who is willing to regularly travel to conferences and partner on-sites.

The Role:

The Jobber Product Partnerships team works with businesses from industry-leading tech companies to developers to build rich product experiences for our mutual users. We are responsible for establishing and managing strategic relationships with our largest partners as well as managing smaller app partners. 

We are looking for a Sr. Manager to drive growth and oversee the day-to-day management  of our existing technology partners like Quickbooks, Mailchimp, Docusign and more. In this role, you’ll jointly develop go-to-market plans, support joint product roadmap development, and establish senior level relationships with partner stakeholders to drive growth and retention of our technology partners. 

You will collaborate with sales & success, marketing, product and engineering teams to understand our customer's needs and present win-win scenarios for Jobber’s customer

base and our partners. You’ll be responsible for bringing more structure to our partnerships success process, including ongoing partner updates, setting meeting cadences, facilitating go-to-market processes, webinar support, attending conferences, and more. 

This position will require travel to conferences and partner sites. This role also requires a highly goal-oriented individual with experience managing and growing product partnerships. 

To Be Successful You Should Have:

The ability to drive the strategy and execution for existing technology partnerships - create standard process for partner management, handling day-to-day partner management, setting clear objectives and actionable go-to-market strategies to achieve goals

• Accelerate partner expansion opportunities through compelling joint-business plans that include additional product offerings, upsell and cross-sell opportunities and feedback loops
• Build strong relationships with partner teams to influence them to prioritize Jobber product and GTM efforts, working towards shared goals that yield mutual benefits 

Collaborate with cross-functional internal teams to align and execute partnership initiatives with Jobber’s business objectives (development work, enablement materials, co-marketing, co-sell motions, etc)Lead complex contract negotiations for contract renewals that maximize the value for Jobber

• Utilize reporting and analytics, partner portfolio health and data modeling to create business cases and action plans that identify and detail partner opportunities
• Regularly report on portfolio results across the wider Jobber organization
• Identify potential product gaps that partners could help fill - conduct buy, build, or partner analysis
• Quickly build expertise in the Jobber product offering, including our strengths and weaknesses and available APIs

Understand market, industry and competitive trends to identify new partnership opportunities

• Host Partner Days, conferences and other events with our technology partners
• Work alongside our Business Development Manager, Technology Partnerships to strategically align on customer & product goals, and SP success measurements

Track record of exceeding business targets

• Has excellent written and verbal communication skills. This individual must be capable of leading business reviews, and large group meetings with external partners and Jobber internal teams
• Strong data-driven decision making approach, with an ability to translate data into actionable strategies
• Is passionate and curious about technology. Has baseline knowledge of product development and technical acumen 
• Enjoys rolling up their sleeves in a fast paced startup environment and getting things done
• Is able to work cross-functionally with many teams and multi-task with a sense of urgency
• Has impeccable attention to detail, follow-through, and resourcefulness
• Demonstrate exceptional problem-solving skills and the ability to navigate challenges creatively and efficiently 
• Has experience scaling partner programs 
• Is passionate about solving real problems and providing new capabilities for the Home Service Professional market
• Willing to regularly travel to conferences and partner on-sites

Preferred Requirements

• A Bachelor’s degree in business administration/management or related field 
• Experience in Partnerships business development or account management, with emphasis on product partnerships with technology companies
• Experience managing agreements and complex commercial negotiations