Does driving value for one of Canada’s leading softwares excite you?

Then Jobber might be the place for you! We’re looking for a Senior Program Manager to be part of our Revenue Operations (RevOps) Department.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! 

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

The Revenue Operations team sits strategically at the unification of people, process, technology, and data. They work to drive a buyer centric go-to-market strategy and enable the ability for Jobber to engage with the right person, at the right time, in the right way. The team consists of roles that contribute to a whole that is much greater than the sum of its parts.

The Program Management function within Revenue Operations acts as a strategic partner to revenue stakeholders. Program Managers lead cross-functional initiatives, bringing structure to ambiguity and ensuring collaboration, accountability, and measurable outcomes.

The role: 

Reporting to the Senior Manager, Program Management, the Senior Program Manager is a transformational leader and creative problem solver with a passion for tackling tough, cross functional opportunities. They are responsible for stewarding strategic transformation initiatives, by providing leadership and program frameworks for operational excellence efforts, accountability across teams, and securing the proper resources/expertise needed for success.  They will also oversee some of the most important Jobber programs with 3 to 18 month horizons.

Responsibilities

• Represent the program management craft at Jobber, defining best practices and driving standardization for transformational change.
• Drive multiple cross-functional programs with deliverables across strategy, technical, and customer facing functions.
• Collaborate with technical leads to align sprints and roadmaps, and connect various programs to create a cohesive strategy.
• Develop and execute program roadmaps, from planning through to production readiness and launch.
• Work with leaders to drive strategic business outcomes and provide data-driven recommendations for execution and progress monitoring.
• Quickly identify critical issues and dependencies, drive them to closure, and communicate results effectively.
• Build trust across teams, generate broad support for projects/programs, and recommend areas for improvement.
• Rapidly navigate new program areas, dive deep into subject areas and bring information back to the right level of granularity.
• Ability to drive domain specific discussions, leading experts in the field through active problem solving.
• Develop high quality and organized plans into manageable pieces that can be individually owned.
• Build and manage relationships across the organization to identify resourcing needs and engage cross-functional teams.
• Identifies risks and issues and presents recommended response plans to stakeholders.

To be successful, you will need:

• 5+ years of program management experience, including planning and leading medium to large-sized programs.
• Proven  ability to influence at the VP/C level within a matrixed environment.
• Knowledge of SaaS technologies or experience collaborating with engineering teams on complex technology programs.
• Proficiency with Agile and Scrum development methodologies, project/program framework best practices, tools, and techniques.
• Demonstrated ability to build strong partnerships across teams and deliver the best outcome of programs.
• Experience in leading multiple cross-functional programs in parallel and prioritizing across areas. 
• Experience in business and report writing, with strong communication skills.
• Advanced analytics and reporting capabilities, using data to drive business insights and decisions.
• Preferred experience working in Jira and Confluence.