PR Account Manager

About Ogilvy

Ogilvy was founded in 1948 by David Ogilvy. David created a culture that deeply respects and cares about its people and clients. Our mission is to inspire people and brands to make an impact and we are committed to attracting, growing, and retaining the best talent in the industry. 

About the Role  

The Account Manager serves as the key point of contact for day-to-day management as well as development, implementation, and execution of marketing campaigns for current and new clients. The position will be responsible for assisting with the conceptualization, implementation, and management of client campaigns, coordinating client activities and liaison with other team members of the agency in order to exceed client expectations.

What You’ll Do 

ACCOUNT MANAGEMENT and OPERATIONS 

• Handles day to day administration of accounts (contact reports, cost estimates, records management) under the direct supervision of an Account Director/Business Director
• Ensures timeliness execution of work
• Understands customers’ requirements in functional as well as business aspects to qualify and close any sales opportunities
• Generate campaign/project proposals
• Maintains relationship with key individuals (project owners) at middle management levels of client organization
• Develops a thorough understanding of brands
• Supports clients dependent on revenue size and project complexity
• Ensures seamless execution of client campaigns, prioritizes resources and keeps Account Director/Business Director and other groups well informed of progress and changes
• Participates in interactive strategy development with the Strategy Team
• Manages customer satisfaction evaluation process and achieve 90% satisfaction rating
• Adheres to company guidelines such as timely completion of time sheets, accurate revenue forecasts, and achieving average utilization of 90% or better.

PUBLIC RELATIONS-SPECIFIC ACCOUNT MANAGEMENT WORK

• Develops press releases, feature stories, and interview briefs
• Takes the lead in organizing media events, in coordination with client and Media Relations team
• Liaises with Media Relations team in ensuring timely media coverage and provision of media monitoring reports
• Where applicable, takes on a task ownership role for social media content development; coordinating with the Project Manager and Social Media Community Manager in ensuring quality and timely content submitted to client
• Where applicable, takes on a task ownership role for influencers and key opinion leaders to be tapped for an account; coordinating with the Influencer Relations team in recommending the appropriate influencers and ensuring timely delivery of agreed upon scope of work

DOCUMENT OWNERSHIP 

• Support creation of Job Orders and support generation of cost estimates
• Oversees the timely production of clear, concise written documentation for project deliverables
• Ensures timely documentation of contact reports (within 24/48 hours)

What You’ll Need  

• General degree holder with at least 2 years’ experience in a similar capacity or equivalent experience
• Able to build strong client relationships
• Able to build strategic partnerships
• Client Focus
• Excellent Communication Skills
• Decisive/Makes things happen
• Planning and Organizing Skills
• Ability to manage resources well
• Ability to drive results Planning and Organizing Skills
• Ability to manage resources well
• Ability to drive results
• Detail-oriented, organized and dedicated; proactive and enthusiastic with an ability to juggle multiple tasks and meet deadlines; a quick learner
• Advanced knowledge of working software (Word, Excel, PowerPoint, etc.

How We’ll Support You 

Ogilvy celebrates its people. Fully. Enthusiastically. Unhesitatingly. We’ll empower you with the tools you’ll need to succeed. We’ll give you the autonomy to seek out new paths and better ways of doing things. We’ll support you with colleagues who are experts in their disciplines, drawn from across the Ogilvy network. And we’ll provide opportunities for you to do work of which you’ll be proud, with people you’ll be proud to call your teammates.