Account Manager - Medical Education

Ogilvy Health is made up of healthcare communication specialists across the disciplines of medical education and communications; brain sciences; brand promotion; digital and social; strategic planning; public relations and creative/design. We believe we are like no other: we blaze new trails; we encourage a culture of creativity and innovation; we challenge, and we change; and we recognise and reward our team.

In medical education, our approach is founded on expertise that combines biomedical science, learning theory and behaviour change to create impactful medical and professional education. 

We’re ‘Scientifically Grounded, Creatively Driven’.

About the Role  

We are seeking a highly motivated and experienced Account Manager to join us. As an Account Manager, you will be responsible for managing client relationships, overseeing project execution, and ensuring the successful delivery of high-quality medical education programs. You will work closely with a talented team of medical writers, creative designers, and project managers to bring innovative educational initiatives to life.

There are several ongoing initiatives within Ogilvy Health outside of client work that you can choose to get involved in including our culture and social team and our various fantastic DEI groups, created to champion diversity in the industry, our agency and our work. 

You will discover that we are a very friendly, non-hierarchical, eclectic team, bound together by a desire to do the best work of our lives.

Benefit from a hybrid work model that maximizes both collaboration and focused work. Join us in the office on Tuesdays and Wednesdays for team meetings, agency updates, brainstorming sessions, and client interactions. The other three days are yours to work from wherever you're most productive. While the current expectation is for two days in the office, these days may increase in line with the needs of the role and the business. Rest assured, you'll be given at least three months' notice of any changes to the required in-office days.

What You’ll Do 

You are the linchpin that connects our client's needs with the agency's capabilities, ensuring the successful delivery of impactful medical education programs.

• Client Management: Build strong client relationships, understand their objectives, and proactively identify opportunities for growth
• Project Leadership: Oversee medical education projects from initiation to completion, ensuring on-time, on-budget delivery of high-quality programs.
• Team Management: Lead and support project teams (medical writers, designers, etc.) to achieve project goals.
• Financial Oversight: Develop and manage project budgets, track expenses, and identify opportunities to improve profitability.
• Content Quality: Ensure the scientific accuracy and regulatory compliance of all educational materials.
• Business Growth: Support business development efforts by identifying opportunities to expand client relationships and participating in proposals and presentations.

What You’ll Need  

• Previous experience in a client services role within a medical education / medcomms agency, with well honed project and client management skills.
• Financial & Regulatory Expertise: Strong financial acumen (budgeting, SOWs) and understanding of pharma regulations.
• Strategic & Analytical Thinker: Ability to develop strategic plans, solve problems, and identify new business opportunities.
• Excellent Communicator: Exceptional communication, presentation, and interpersonal skills for client and team collaboration.
• Proactive & Client-Focused: A proactive, results-oriented approach with a strong commitment to client satisfaction.

How We’ll Support You 

Ogilvy celebrates its people. Fully. Enthusiastically. Unhesitatingly. We’ll empower you with the tools you’ll need to succeed. We’ll give you the autonomy to seek out new paths and better ways of doing things. We’ll support you with colleagues who are experts in their disciplines, drawn from across the Ogilvy network. And we’ll provide opportunities for you to do work of which you’ll be proud, with people you’ll be proud to call your teammates.  

Benefits

• Private Medical Cover OR Monthly Leisure Allowance (£45!) OR Dental Cover
• 25 days annual leave, plus a day off for your birthday and a paid volunteering day
• Access to our excellent Employee Assistance Programme (EAP) provided by Lifeworks 
• Access to a range of fantastic resources in our L&D Academy
• A dedicated Culture Committee who keep us entertained throughout the year with a range of inclusive sociable events - we like to have fun!
• 1:1 coaching to support your personal and professional development 
• A generous pension scheme, with contributions matched up to a total of 17.5% (i.e. you pay in 7%, Ogilvy Health pays in 10.5%)
• Take advantage of season ticket loans, cycle-to-work scheme, property rental assistance, and generous employee discounts.