Member Success - Team Lead

ABOUT THE TEAM :-

As a Member Success Team lead you’ll be target oriented and passionate about helping small businesses. Working in a fast-paced, ever-changing environment will excite you along with an interest in the fintech industry and all that we are doing to save small business owners time and money. 

The candidate will be responsible for leading and motivating a team of tele sales agents to achieve sales targets and maintain an exceptional level of customer service. As a team leader, you will work collaboratively with other departments to ensure that the team is reaching all objectives. The ideal candidate must have strong leadership and communication skills, attention to detail, and the ability to work in a fast-paced environment. You will be responsible for managing and optimizing relationships with call center vendors and inhouse team to ensure the delivery of high-quality services that meet our business needs and customer satisfaction goals

ABOUT THE ROLE :-

• Manage and supervise a team of tele-sales agents to achieve targets and deliver high-quality sales and customer service. 
• Implement sales strategies that guarantee the team meets the required targets. Monitor the team's performance through tracking metrics such as calls made, sales made and feedback from internal and external stakeholders 
• Maintain key performance indicators (KPIs) for call center vendors to measure and track performance. 
• Foster strong, collaborative relationships with call center vendors, acting as the main point of contact.
• Coach and mentor team members as required to enhance their performance and develop their skills. 
• Motivate team members to meet their individual and team targets. 
• Organize regular meetings with the team to discuss performance and provide feedback on progress
• Work on data segmentation, prioritization and understand how to get the best from available data

WHAT WE ARE LOOKING FOR :-

• Bachelor's/ Master’s degree in Business Administration, Sales or any related field
• Experience in leading a tele-sales team and managing the call center vendor, preferably in a financial services company/ Fintech or NBFC 
• Strong interpersonal and leadership skills. 
• In-depth knowledge of tele-sales techniques, market research, sales strategy, and management. 
• Ability to effectively communicate and work with cross-functional teams. Detail-oriented with strong organizational, planning, and time-management skills. Technology and data analysis proficiency

WHAT YOU WILL GET IN RETURN :-

• Competitive salary 
• Self & Family Health Insurance 
• Term & Life Insurance 
• OPD Benefits 
• Mental wellbeing through Plumm 
• Learning & Development Budget 
• 15 days of Privilege leaves 
• 12 days of Casual leaves 
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities 
• Stock Options 
• Enhanced family-friendly leave