Collections Specialist

ABOUT THE TEAM

Join our dynamic Collections Team and transform challenges into opportunities! Our diverse and passionate group excels at turning around accounts and building lasting customer relationships. Here, you’ll advance your skills in a supportive environment where your contributions are valued. Elevate your career with us—where your expertise and determination shape the future of debt recovery.

ABOUT THE ROLE

As a Collections Specialist you will:

• Provide essential support to our members
• Manage arrears in line with the Collections Policies
• Develop successful repayment plans with our members
• Update corresponding logs and reports, be diligent and document actions and decisions

WHAT WE ARE LOOKING FOR

We are looking for someone who is brilliant at engaging with customers to join our Collections team. There are many challenges for small business owners and our members need support when things might not be going to plan. You will receive training which will equip you with the skills that you need to offer the right solutions to our members. Dealing with a range of queries and requests quickly and effectively. 

The conversations that you have will be varied as you will be speaking to members at various stages in the collections process. By understanding the needs of the members you will endeavour to help them find a long-term solution.

The ideal candidate will have:

• Excellent spoken and written English language skills
• The ability to easily empathise with people
• Previous retail or other customer related experience
• The ability to manage your time well
• Strong negotiation and reasoning skills
• Strong desire to succeed

WHAT YOU'll GET IN RETURN

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. 

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