Senior Operations Marketing Analyst

ABOUT THE TEAM 

Reporting into the Operations function within Member Engagement Marketing, you will form part of the team responsible for the smooth operation of global marketing within Tide. This includes a range of areas such as refining internal processes, rolling out new capabilities and optimising the performance of our existing tools and systems.

Marketing Operations is an area within our team which sits to support two functions: the Product team reasonable for our marketing tools and the CRM team responsible for communicating with members. This area is specifically focused on ensuring that our tools, processes and capabilities enable effective communication to our members.

ABOUT THE ROLE

As a Senior Operations Analyst within Marketing Operations you will:

• Play a pivotal role in ensuring the efficient day-to-day running of our marketing function
• Collaborate with Product, CRM, and Member Support teams to optimise connected processes that drive effective member communications
• Own operational performance as the data advocate for the domain: creating, monitoring and analysing dashboards to provide actionable insights and recommendations
• Support the execution and fulfilment of Tide promotional campaigns
• Strive for operational excellence and the continuous improvement of our processes and tools
• Oversee and directing the resolution of incidents within the marketing function, ensuring minimal disruption to operations and members
• Apply Member First principles to troubleshoot issues – you’ll feed the ‘Voice of the Member’ into our Product and Marketing teams

WHAT WE ARE LOOKING FOR 

• You’ve worked in marketing, product, consulting, engineering or start-ups and have 3+ years’ experience in the technology industry
• You’re logical, and see data as a crucial part of decision making, but know when to stop analysing and start acting
• You’re proficient in project management with the ability to effectively plan, organise and execute on cross-functional workstreams
• You enjoy working with data and have experience with business analytics tools such as Excel, Looker (or Tableau/Power BI)
• You have a demonstrated ability to communicate effectively with stakeholders at all levels through clear and concise verbal and written communication.
• You thrive as a generalist and can wear many different hats concurrently
• You relish working in a rapidly changing environment and enjoy working in a complex, technical industry

WHAT YOU WILL GET IN RETURN

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
#LI-RS12
#LI-Remote