Manager - Merchant Operations

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. 

⦁Oversee daily operations to ensure seamless workflow and task execution.

⦁Monitor and optimize processes for efficiency and accuracy.

⦁Manage and analyze EDC machine offers, ensuring compliance with bank policies.

⦁Stay updated on the latest operational guidelines and implement them effectively.

⦁Utilize advanced Excel skills to prepare reports, track performance, and analyze data trends.

⦁Generate insights to support decision-making processes.

⦁Work closely with cross-functional teams to coordinate operational activities.

⦁Provide guidance and training to team members to enhance productivity.

⦁Act as a liaison between teams, vendors, and stakeholders to ensure clarity and consistency in operations.

⦁Prepare and present operational updates and performance metrics to management.

⦁Minimum of 5 years in an operational role, preferably in a similar capacity.

⦁Proficiency in advanced Excel functions, including pivot tables, VLOOKUP, and macros.

⦁Strong verbal and written communication abilities.

⦁Sound understanding of EDC machine functionalities and related bank offers.

⦁Demonstrates strong interpersonal skills and the ability to work collaboratively.

Preferred Qualifications:

⦁Background in operations or payment systems is an advantage.

⦁Experience in process improvement and operational strategy.

⦁This role is ideal for candidates who enjoy problem-solving, excel at operational efficiency and value teamwork.