Group Manager – Cloud Operations

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. 

At Microsoft’s Americas Operations Center we have a passion for customers, partners, and technology.  The Cloud Service Operations Team sits within Microsoft Business Operations (MBO) and is responsible for successful and compliant processing of discounting, subscription management, credit transactions and fulfilment of customer obligations for our most strategic accounts.  

The role of Group Manager – Cloud Operations is responsible for leading a high performing team dedicated to optimizing and scaling the processes and policies that underpin how we review and compensate customers for cloud service incidents. You will be expected to build a robust, repeatable, and scalable framework to handle all cloud service revenue adjustments.  You will be joining a fast-paced team that is focused on results, works together to solve problems, and is committed to developing people.  This role will collaborate with Transact Services, launch teams, Process leaders, and other key business partners across finance, compliance, and engineering to deliver best in class execution excellence through robust, compliant processes. 

The ideal candidate is comfortable working in a highly matrixed, multinational organization, exhibits outstanding planning, communication, judgement, and negotiation skills, uses data and analytics to drive performance insights and improvements, and has a customer obsession and compliance focus.