Senior Carrier Operations Analyst

Vonage Carrier Services & Engineering Mission

To deliver quality end-to-end carrier services enablng the success of our SMS and Voice Operations across the company. We support Vonage in delivering operational, process, project and financial performance. Our teams perform vital support and services in the areas of team administrative support, data analysis and reporting, business process improvement and knowledge management helping Vonage emerge as a leader in the $100B+ cloud communications platform (CPaaS) market. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.

Why this role matters

Since the acquisition of Vonage by Ericsson, new opportunities and project focus have presented themselves, with the CPaaS reselling product being one of those. This new product will bring CSP (Carriage Service Providers) customers into using our CPaaS products and reselling them to their customers. We will need to support any changes to costs and pricing and add new reporting metrics into our internal platforms, to enable the smooth delivery of the growing portfolio of CPaaS products and reconciliation with carriers.

You will support Vonage by working with existing and new carriers in collaboration with our internal teams to help close, support anid drive the associated revenue, whilst keeping the CPaaS reselling projects moving forward and on track.

The Carrier Operations Analyst II works with cross-functional teams on a variety of operations-related projects, gaining valuable professional experience with multiple and varied business scenarios.

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What you'll do

• Perform day-to-day communication with carriers and local partners regarding disputes and cost alignment.
• Engage with team members, technical and business colleagues to ensure correct costings and pricing; working to maintain Vonage’s aggressive cost base.
• Analyse invoices from carrier partners and reconcile against our usage records and databases.
• Work to ensure correct amounts are paid to carriers.
• Investigate disputes against incorrect invoices.
• Maintain records of invoice discrepancies.

• Support team projects to analyse and evaluate carrier / infrastructure changes – new market entrants, new service arrangements, third-party company changes, etc. – and how these might impact service and cost arrangements.
• Collaborate closely with the BI team to identify areas for improvement in current reporting. This may include identifying new metrics to track, developing new reports, or improving existing reports to include changing needs relating to our growing CPaaS onboarding.
• To escalate invoice issues that need to be addressed by higher management.
• To work closely with the Carrier Management and Carrier Account Manager Teams to ensure we work with carriers in a partnership and address cost issues professionally. 
• Generate regular reports related to CPaaS cost services. These reports will include data related to usage, costs, and any other relevant metrics. The candidate will work closely with the BI team to ensure that these reports are accurate, timely, and easy to understand.

What you'll bring

• Knowledge of essential telecommunications areas of service, invoicing cycles and cost structure.
• Excellent mathematics and numerical skills; ideally with a Finance bias.
• Excellent communication skills, including writing, speaking and listening. This includes business communication to outside partners and providers.
• Strong analytical, problem solving, organizational and interpersonal skills.
• The ability to build reports in our BI systems and to create SQL (beginner) queries.
• Ability to:
• Multitask, work under pressure and meet tight deadlines.
• Interact and communicate with all levels of staff in both business and technical areas.
• Understand the full range of contract management obligations, including term definition, negotiation, change management and ongoing performance evaluation.
• Learn new systems and procedures quickly.

What's required for application

Prior experience (2-3 years) in accounts reconciliation and Financial Management, Business Analysis or related position.

What's in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

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