Platform Engineer

Company Overview:

At Vonage, we are revolutionizing customer and employee engagement through a unified, intelligent, and omni-channel platform that empowers exceptional customer and employee experiences. 

Our cutting-edge Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) solutions deliver seamless integration, advanced omnichannel communications capabilities, and next-generation technology to meet the evolving demands of businesses worldwide. 

We are committed to driving transformation by providing innovative, customer-centric solutions that enable organizations to engage, interact, and deliver personalized service at scale.

Role Overview:

Our Platform Engineers reduce friction and enhance the engineering experience through automation of processes, development of essential tooling and collaborative problem solving. They work with other Platform Engineers, Software Engineers, Product Managers and other technical stakeholders, to understand development processes and identify opportunities for improvements. They also define, develop and implement steps to automate the continuous delivery of applications and operational infrastructure. 

Join our team as a Platform Engineer, working across various systems and processes to automate and streamline the delivery of value.

Location: Basingstoke (preferably) or London (Hybrid). 

Responsibilities: 

• Implement and continuously improve multiple CI/CD pipelines - from developer desktop to production deployment.
• Support and enable our team of developers as they build features for multiple technology stacks, by reducing friction and enhancing the developer experience.
• Work with our Cloud Operations and SRE teams to build next-generation Cloud-based architecture.
• Work with platform engineering, software engineering and other stakeholders to understand current system operations and processes and identify ways to reduce friction through tooling and automation.
• Research and evaluate continuous integration and delivery technologies, and software design and development methodologies, identifying and recommending potential improvements.
• Identify suitable performance benchmarks by which to judge potential system improvements.
• Work with cross-functional technical stakeholders to identify opportunities to improve processes and practices through tooling, support, consultancy and knowledge sharing. 
• Contribute to application project management by either performing or supporting key processes, including:
  • Defining systems development project and resource requirements,
  • Estimating costs and budgets,
  • Facilitating team meetings, including meetings around project scoping, kickoff, milestone achievement, review and closeout,
  • Documenting and reporting on progress, challenges, risk management and change.
• Assist with management of project transition and handoff to system / operational stakeholders.
• Perform project post-appraisal to evaluate performance of revised systems against benchmarks and improvement expectations.
• Support other projects as assigned.

What you will bring:

• Familiarity with the software, system and applications used across Vonage’s infrastructure, services and product development processes – including Windows, Linux, AWS, Chef, Terraform, and Docker.
• Familiarity with software development fundamentals and best practices.
• Knowledge of multiple programming languages including Ruby, Python, PowerShell and C# / Java. 
• Familiarity with CI/CD as well as Jenkins and Github Actions.
• General understanding of Lean, Agile and continuous delivery practices and methodologies.
• Excellent communication skills.
• A collaboration-by-default approach, both with your team members and with wider staff.
• A strong desire to learn, build and grow.
• Ability to:
• Apply analytical skills to evaluate and interpret technical and system problems.
• Identify opportunities for process and procedure improvement to drive efficiency and improve customer service levels.
• Deal effectively with technical and non-technical constituencies.

What Is In It For You

Example benefits (variable by location)

• Thriving and dynamic working environment - a collaborative team who support each other and celebrate each others’ victories
• Unlimited paid annual leave
• Flexible working hours
• Company pension/401k
• Life insurance
• Cycle to work scheme
• Payroll Giving for Charities
• Private Medical
• Dental & Eye Cover
• Enhanced Maternity and Paternity Leave
• Career progression