Product Manager - Compliance

Company Overview:

At Vonage, we are revolutionizing customer and employee engagement through a unified, intelligent, and omni-channel platform that empowers exceptional customer and employee experiences. Our cutting-edge Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) solutions deliver seamless integration, advanced omnichannel communications capabilities, and next-generation technology to meet the evolving demands of businesses worldwide. We are committed to driving transformation by providing innovative, customer-centric solutions that enable organizations to engage, interact, and deliver personalized service at scale.

Vonage Product Management Mission:

We bridge technology and business needs to deliver innovative products and services that redefine communication. Our team envisions the future, orchestrating cross-functional efforts to design, develop, and deliver state-of-the-art products. We combine deep business understanding with customer insights and market awareness to shape experiences that transform how people connect.

Role Summary:

The Product Manager in Compliance area will support our overall communications compliance program and our interactions with federal/state governments, regulatory agencies globally, and MNO's regulations.

This role requires a strong background in communication services, regulatory compliance, and government affairs. The Compliance Product Manager ensures that a company's operations comply with laws and regulations, as well as internal policies. They also manage risk and investigate violations, trains and educates staff so that they are informed of any legal changes and updates to compliance guidelines. Acts as contact person and liaison between department heads and senior management. Conducts regular assessments to determine whether policies are compliant with the law.

Responsibilities: 

Compliance:

• Support corporate compliance programs to ensure adherence to all applicable laws and regulations.
• Provide support to our program to monitor and analyze statutory and regulatory updates and assist with drafting corresponding policies and procedures.
• Support compliance, risk, and internal audits and assessments to identify and mitigate compliance risks.
• Provide compliance support and guidance to the employee training program.
• Provide support to our Legal staff in maintaining and updating internal policies and procedures.
• Collaborate with internal stakeholders to ensure legal and regulatory compliance in all business activities.
• Provide regulatory compliance support of Vonage's insurance companies, including domiciliary regulatory filings, review and filing of regulatory risk materials, state guaranty association matters, and support of insurance company exam requests.

Government Affairs:

• Provide advice and guidance to build and maintain relationships with key federal and state legislative bodies and regulatory agencies.
• Represent the company in discussions with government agencies
• Provide representation to key industry groups.
• Advocate for the company’s interests in regulatory and legislative matters.

What is in it for you:

• Unlimited Discretionary Time Off
• Private Medical Insurance with the option to add dependents at your own cost
• Multisport Gym Membership
• Educational Assistance Reimbursement Program
• Polish Language Classes for non-native speakers
• Lunch and Learn Sessions
• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
• Three Paid Volunteer Days a Year
• Reimbursement for the costs of prescription glasses
• Maternity and Paternity Leave

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.