Senior Director, Transformation and Governance

Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's fully programmable unified communications, contact center and conversational commerce applications enable companies to transform how they communicate and operate from the office or remotely - providing the flexibility required to create meaningful engagements

Applications Group (UCaaS/CCaaS) Global Operations and Transformation:

We are committed to delivering world class operational delivery and end to end business transformation across the global UCaaS/CCaaS business. This ranges from core operational execution to fundamental and complex change at scale. 

We execute on this goal by constantly striving for operational excellence and driving structured, results orientated, best practice transformation, whilst collaborating seamlessly across cross-functional groups within Vonage. 

What you will do:

• Lead the delivery of the end to end transformation roadmap. This includes ownership from discovery and business case through to implementation, change management and benefits realization. 
• Implement organization wide governance (including a PMO) to monitor and drive transformation alongside controls/rigor to support excellence in day to day performance of the business. This will include transformation, customer, process, product and risk processes and controls.
• Build and lead a high performing team of around 10 people; mentor, motivate and develop team members to deliver both business and personal objectives.
• Develop and implement change management strategies and be a champion for change to ensure the adoption of new technologies, tools, and best practices to enhance operational efficiency and productivity.
• Monitor and forensically measure the progress and impact of the transformation portfolio and provide an appropriate cadence of updates, communication and escalation to management/stakeholders. Drive decision making that makes a difference.
• Provide guidance, support, and mentorship to team members involved in transformation projects both within direct and matrix hierarchy.
• Drive best practices across Continuous Improvement, Process Improvement and Product Improvement.
• Oversee the design, implementation and delivery of both complex transformation projects often led by transformation team resources alongside local level change activities in each market supported by other teams.
• Lead the articulation of a clear and compelling vision of change to around 2,000 people in the business.
• Partner with stakeholders across Vonage to identify opportunities, scope requirements and influence change for the progression of the organisation, where dependencies exist.
• Create and own the process business wide process repository which will enable clarity of current processes/workflows and drive step change improvement in value and end to end customer and employee experience.

What you will bring:

• 12+ years of experience in business transformation or related roles.
• Proven track record of successfully leading and implementing cross functional business transformation programmes and portfolios from concept to full benefits implementation.
• Proven track record of establishing and implementing multi-tier governance to support both transformation and general delivery excellence at an organizational level.
• Excellent communication skills, with the ability to influence and engage stakeholders at all levels up to c-suite level
• Ability to turn strategy into action and drive step change impact to the top and bottom line.
• Strong leadership capability enabling growth and development of the team directly reporting to you and those in a broader matrix structure.
• A drive for results - unwavering desire to achieve key outcomes and support the business in getting there.
• Ability to work collaboratively in a cross-functional environment and build strong relationships with key stakeholders and partners.

What is required for the application:

• Bachelor's degree

What’s in it for you?

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.