Senior Product Manager (CRM and 3rd party integrations)

At Vonage, we are revolutionizing customer and employee engagement through a unified, intelligent, and omni-channel platform that empowers exceptional customer and employee experiences. Our cutting-edge Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) solutions deliver seamless integration, advanced omnichannel communications capabilities, and next-generation technology to meet the evolving demands of businesses worldwide. We are committed to driving transformation by providing innovative, customer-centric solutions that enable organizations to engage, interact, and deliver personalized service at scale.

As a rapidly growing software company, we are looking for a proactive and self driven Senior Product Manager with an Innovative mindset to lead our CRM and 3rd party integrations. 

Role Overview:
Reporting to the Senior Manager, Product Management, you will be a critical member of the product management team, who researches the market demand for CRM integrations in the Communications industry, defines integrations strategy for CCaaS and UCaaS solutions and creates a roadmap for execution. You will collaborate with multiple cross functional leads and stake holders to drive towards the strategy and roadmap creation

Key Responsibilities:

• Define and drive new ideation, market analysis, product strategy, 5Q roadmap, PR/FAQ 
• Work with stakeholders across various functions like Product, Engineering, Architects, Design, Marketing and Sales spread across geographies
• Drive product core team and stakeholder monthly sessions
• Customer presentations and partnering with pre-sales for Quarterly Business Reviews
• Deliver product and feature requirement documents
• Contribute to Quarterly PI planning
• Contribute to technical/product architecture discussions with stakeholders 
• Manage conflicting cross functional priorities 

Product Roadmap & Execution:

• Build, evangelize, and gain approval of business cases for future technology partnerships - including commercial terms as well as requirements for integration into Vonage CCaaS products.
• Work closely with engineering and product teams to drive the prioritization and delivery of capabilities required for integration with partner solutions. 
• Ensure product requirements and technical specifications are well-defined and align with both partner and customer expectations.

Cross-Functional Collaboration:

• Work closely with sales, marketing, and customer success teams to ensure partner provided solutions are effectively marketed and supported.
• Collaborate with the product marketing team to create go-to-market strategies for new integrations and features.
• Work closely with our product enablement team  to ensure sales and support understands the offerings and can effectively sell and support integrated solutions.

Customer-Centric Focus:

• Gather and analyze customer feedback to ensure that partner solutions and integrations meet the needs of customers.
• Advocate for the customer within the product and partner management teams, ensuring customer pain points are addressed in new features and updates.

Qualifications:

• Experience:
• Minimum 5 years of experience in product management within the CCaaS/UCaaS/CX industry
• Experience working with key CRMs and 3rd party vendors
• Experience in Agile /SAFE methodologies
• Minimum 3+ years technical product management experience
• Minimum 3+ years experience working with UX and Architect
• Strong analytical and problem-solving skills with the ability to translate complex technical requirements into clear business solutions.
• Experience managing conflicting situations
• Experience working with cross-functional teams in a fast-paced, agile environment.
• Excellent written and verbal communication skills; experience presenting and building business cases
• Nice to have:
• Experience as a Solution Architect
• Experience as a UX designer
• Experience in products delivering personalization and AI capabilities

• Education:
• Bachelor’s degree in Computer Science, Engineering, Business or a related field. An MBA or relevant product management degree is a plus.

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