IT Global Services Associate

Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. 

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

 Learn more at www.ivalua.com. Follow us on LinkedIn and Twitter.

THE OPPORTUNITY

CONTEXT: 

Our IT department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts in charge of the deployment and operation of the Ivalua Cloud which hosts the environments for our clients around the world.  It is also responsible for internal IT infrastructures, IT applications and data, as well as IT support for our users. In this context of growth, we are looking for an IT Global Services Associate to strengthen our team in Pune.

ROLE:

This is an exciting opportunity for an IT Global Services Associate at Ivalua. You will be reporting to the Director, IT and will provide Level 1 IT support across Infrastructure, IT Support, Client Operations, and Security Operations Center.

WHAT YOU WILL DO WITH US

• Provide Level 1 IT support across Infrastructure, IT Support, Client Operations, and Security Operations Center.
• Act as a global IT helpdesk, handling incident resolution, troubleshooting, and end-to-end solution integration.
• Perform system installations, configurations, health checks, and basic security monitoring.
• Assist in change management, documentation, and infrastructure monitoring.
• Support onsite operations, meeting rooms, and basic IT/security tasks.
• Work in shifts with functional oversight and collaborate closely with Pune IT teams for knowledge sharing and escalations.

YOUR PROFILE

• If you have the below experience and strengths this role could be for you:

Skills and Experience:

• Maximum upto 2 years of experience in level 1 IT support function preferably in a production/data center environment
• Open to work in shifts (rotational and/or night shift)
• BE/BTech or master’s degree in computer engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage.

Soft Skills:

• Relevant IT Security Certifications. 
• Good communication skills, problem solving aptitude,team player

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! 

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! 

Our recruitment process is designed to assess your competencies through a series of personalised interviews with internal stakeholders relevant to the role. 

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week),
• We're a team dedicated to pushing the boundaries of product innovation and technology,
• Sustainable Growth, Privately Held,
• A stable and cash-flow positive Company since 10 years,
• Snacks and weekly lunches in the office,
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity,
• Unlock and unleash your full professional potential with our exceptional training and career development program,
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued,
• Regular social events, competitive outings, team running events, and musical activities,
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) 

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United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. 

Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.