Customer Data Manager (H/F)

Customer Data Manager (H/F)

(Massy - France)

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

Learn more at www.ivalua.com. Follow us on LinkedIn and Twitter.

THE OPPORTUNITY

CONTEXT: 

Within the Customer Success team, the Customer Data Manager is dedicated to: 

• KYC: own the execution of the KYC strategy and processes defined for the company. Make sure KYC policy is deployed effectively with all expected contributors and ensure data quality for enabling accounts expansion.
• Contacts Data Management: as part of KYC, Contact management is the first priority. Make sure the Extranet data is up-to-date and well managed. Own the process to create, validate and update customer data.
• Customer Satisfaction Survey: coordinate, launch and analyse twice per year our global Customer Satisfaction Survey with contribution of business departments up to monitoring action plans to improve customer satisfaction that is key for the account growth.
• Community: coordinate the ambassadors from each department to animate the community on Extranet to increase value added for customers and adoption with the Ivalua Buyer product.
• Extranet enhancements: centralize and prioritize business needs for better customer management and account development. Collaborate with the R&D Extranet team to provide adequate enhancements to all CSM community. Develop and own a Roadmap of priorities for Customer Data Management 

ROLE: 

Here at Ivalua, we are currently looking for a digital-savvy Customer Data Manager to oversee the collection, analysis, and management of customer data across the organization. This role is pivotal in ensuring data accuracy, integrity, and availability to support business decision-making and enhance customer experience. The ideal candidate will be responsible for designing and maintaining data governance processes, tools enhancements, ensuring compliance with data standards, and collaborating with cross-functional teams to improve data-driven strategies.

To be successful in this role, you will need to have a deep passion for data, analysis, and be a strategic thinker. You must have an outgoing personality as this role will collaborate with a variety of leaders from various organizations within the company.

WHAT YOU WILL DO WITH US

• Develop and implement best practices for managing customer data, ensuring data accuracy, integrity, and compliance with regulations.
• Oversee the collection, input, and validation of customer data from multiple sources, ensuring consistency and completeness. 
•  Maintain and optimize customer databases, ensuring that systems are up-to-date and meet the organization's reporting and analytical needs.
• Conduct regular data audits, identify and resolve discrepancies, and establish processes for ongoing data quality improvements.
• Collaborate with data analysts and business intelligence teams to generate insights from customer data, supporting marketing, sales, and customer service teams.
• Work closely with IT, marketing, sales, and customer service teams to align customer data management processes with business objectives.
• Ensure that customer data is handled in accordance with internal policies and external regulations, implementing necessary security protocols.
• Continuously evaluate and improve customer data management workflows, adopting new technologies and methodologies to enhance efficiency and effectiveness.
• Act as a liaison between technical and non-technical teams, translating data requirements and ensuring that stakeholders’ needs are met.

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:

• Bachelor’s degree in Information Systems, Data Management, Business, or a related field.
•  At least 6 years of experience in customer data management, data governance, or a similar role.
• Proficiency with data management and governance.
• Strong understanding of data privacy regulations (e.g., GDPR, CCPA) and their implications on customer data handling.
• Experience in data integration and analysis, with the ability to translate data insights into actionable business strategies.
• Excellent organizational skills, with attention to detail and a strong focus on data accuracy.
• Proven ability to collaborate with cross-functional teams and effectively communicate data-related concepts to stakeholders.
• Strong problem-solving skills and the ability to handle complex data-related challenges.
• Knowledge of data security best practices.
• Experience working with CRM systems like Salesforce, HubSpot, ServiceNow or Microsoft Dynamics.
• Advanced skills in data analytics tools (e.g., Tableau, Power BI).

Soft Skills:

• Superb time management and business priorities skills.
•  Strong writing and verbal communication skills.
•  Strong leadership skills and ability to effectively engage with a wide range of stakeholders.
• Able to work with a team of diverse backgrounds and experiences.
• Ability to work in a fast-paced agile environment and work in close collaboration with Senior Leaders.
• Excellent knowledge of English and French.
• Available to travel internationally (mainly USA – approx. once per semester).

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! 

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! 

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. 

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology
• Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities,
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) :

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United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/

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