Operations Associate

About the role

We’re looking for a Rider Supply Associate to join our Operations Team and help to keep our hard-working riders happy and motivated.

The Rider Supply Team is the riders’ primary contact with Deliveroo. It is in charge of giving riders the best application experience and guaranteeing the best possible riding experience with Deliveroo.

RESPONSIBILITIES

• Liaising with the Strategy, Support and Central Supply teams to ensure you are engaging the right number and type of riders across Italy
• Actively developing strategies for improving rider numbers and retention in key areas
• Moving successful candidates through the application process
• Identifying trends and gaps across Italy’s supply pipelines to help direct our rider marketing strategies
• Perform analysis related to the onboarding process and identify process weaknesses to focus on
• Management of all matters related to the Rider Kit, from managing replacements to troubleshooting all sorts of problems
• Supporting the fulfillment of your team's daily and weekly targets

REQUIREMENTS

• 1-2 years of work experience
• Native Italian speaker
• English B2 level 
• Excel knowledge
• Basic knowledge of Salesforce and/or Shopify is considered a plus

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.