Job Title: Senior Manager - Enterprise Risk Management (ERM)Location: Noida Reporting To: Head of Enterprise Risk Management About Us: Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR, and Payment Gateway where payment aggregation is done through PA and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and the Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans, and business loans, sourced by its financial partners. About the team: Primary responsibilities of Enterprise Risk function includes setting up of Risk governance structure at Paytm and its subsidiaries, support in development of enterprise wide risk management framework with respect to identification, prevention, monitoring, resolution, and advisory to management on existing & emerging risks and is part of the Business Assurance function at Paytm. We offer competitive compensation, opportunities for professional growth, and a dynamic work environment. About the role: Senior Manager - Enterprise Risk Management will play a crucial role in strengthening and embedding a robust ERM framework across Paytm and its subsidiaries. This individual will be responsible for identifying, assessing, monitoring, and reporting on various risks faced by the organization, with a strong focus on financial, operational, strategic, compliance, technological, environment & social, reputational risks inherent to the fintech sector. This role requires a proactive approach, strong analytical skills, proficient communication skills and the ability to collaborate effectively with diverse business units & functional heads to foster a strong risk-aware culture. Key Responsibilities: ● Risk Identification & Assessment: ○ Facilitate and lead risk identification workshops and discussions with various business units (e.g., Product, Technology, Operations, Marketing, Sales, Finance, Legal). ○ Develop and maintain comprehensive risk registers, ensuring accurate categorization, description, and impact assessment of identified risks. ○ Conduct regular risk assessments (qualitative and quantitative) of new products, services, processes, and technologies to identify potential vulnerabilities. ○ Stay abreast of emerging risks in the FinTech space, including evolving cyber threats, data privacy concerns, regulatory changes (e.g., RBI guidelines, SEBI regulations, IRDAI etc), and market dynamics. ● Risk Monitoring & Reporting: ○ Develop and implement Key Risk Indicators (KRIs) to monitor the effectiveness of risk controls and track risk exposure. ○ Prepare periodic risk reports, dashboards, and presentations for senior management, the Risk Management Committee, and the Board, providing clear insights into the company's risk profile and control effectiveness. ○ Track the status of risk mitigation plans and ensure timely closure of identified risk issues. ● Framework Enhancement & Implementation: ○ Support the continuous improvement and enhancement of the company's ERM framework, policies, procedures, and methodologies, aligning with industry best practices and regulatory requirements (e.g., RBI guidelines for payment systems, NBFCs, etc.). ○ Assist in the implementation of risk management tools and systems to streamline risk processes and improve data analytics capabilities. ○ Collaborate with internal audit, compliance, information security teams and others to ensure integrated risk management. ● Risk Culture & Training: ○ Promote a strong risk-aware culture across the organization by providing training and awareness sessions to business units on risk management principles and their roles and responsibilities. ○ Act as a go-to person for risk-related queries and provide expert advice to business stakeholders. ● Stakeholder Management: ○ Build and maintain strong relationships with internal stakeholders across all levels and functions. ○ Collaborate effectively with external auditors and consultants as required. Education: A Master’s degree or professional certification (e.g., CA, CS, CFA, FRM, MBA) is preferred.
Superpowers/ Skills that will help you succeed in this role: ● 6-10 years of experience in Enterprise Risk Management, Operational Risk, or a related risk function, with at least 3-4 years specifically in a FinTech company, banking, or payments industry in India. ● Strong understanding of the Indian regulatory landscape pertaining to FinTech (e.g., RBI Master Directions on IT, Cyber Security Framework, PSS Act, DPDP Act, KYC/AML norms). ● Demonstrated experience in developing and implementing risk assessment methodologies, risk registers, KRIs, and risk reporting as per COSO/ISO 31000. ● Familiarity with various risk types encountered in FinTech (e.g., credit risk, market risk, operational risk, technology risk, cyber security risk, fraud risk, compliance risk, third-party risk). ● Proficiency in MS Office Suite, especially Excel and PowerPoint. Experience with GRC (Governance, Risk, and Compliance) software is a plus.
