Maconomy Services – Maconomy Junior Support Analyst

Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is WPP IT’s mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data. 

In this role you will be a member of the Maconomy Services Team reporting to the Maconomy Core Helpdesk Manager, this role is responsible for providing functional and transactional Level 1 support for ERP system.  This is a great role to grow your Maconomy knowledge with hands on experience and training available to the successful candidate. 

This is an exciting role working with the wider Maconomy Services team to provide a world class level of Maconomy support, development, compliance, governance, and security on a day-to-day basis and in support of Maconomy project deployments. 

The Maconomy Services team provides the post go-live support, maintenance, and enhancement of the Maconomy solution that replaces some of our core technology and influences our ways of working for many of our colleagues at WPP.  

This ERP programme will see Maconomy deployed across our global landscape to address the technology needs of Finance, Projects. The key to this programme is that technology is an enabler for change, it’s at the heart of what we do, but it’s not all of what we do. The people, process and compliance aspects of this programme are vital to its success. This role will help deliver that success on an ongoing basis for many years to come. 

What you'll be doing:

• The Level 1 Support Analyst will be responsible for providing exceptional customer service and support to our clients. They will be the first point of contact for our customers, and responsible for triaging issues and escalating them to the appropriate teams when necessary. 

• Handle end-user inquiries through a ticketing system. 

• Create and maintain reports and dashboards. 

• Ensure compliance with industry standards and regulations. 

• Ensure overall coordination with business Finance teams, and IT teams. 

• Provide functional and transactional ERP system support. 

• Willingness to work in a 24/7 environment or on a shift rotation basis. 

• Minimum of 1 year experience working in complex global organisations as Level 1 Support Analyst. 

• Bachelor’s degree in computer science, information technology, or a related field. 

• Able to work in a collaborative cross-functional team with exceptional communication skills required. 

• Hands-on experience in ERP Systems Support or similar role – Maconomy is preferred. 

• Ability to develop trusted relationships with stakeholders. 

• Strong organisational skills and time and task management. 

• Ability to work independently. 

• Excellent written and verbal communication skills. 

• ERP/Accounting software is an advantage. 

• Knowledge and practical experience in ITIL principles and frameworks. 

• Proven skills in incident management or service desk operations. 
• Experience with Ticketing Systems: Jira and ServiceNow 

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

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