About the team

Dialpad’s Integrations team plays an essential role in developing a robust layer of integrations that seamlessly connect Dialpad's products with external services, including CRMs, ticketing systems and workforce management platforms. Our end-to-end products deliver intelligent workflow integrations with over 70 business applications such as Salesforce, Slack, ServiceNow, Okta, and more. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Full-Stack Engineering, Data Engineering, Data Science, and Telephony.

Your role

As a Staff Software Engineer in the Integrations team, you will architect, develop, and maintain Dialpad’s Integration applications using modern full-stack technologies including Python, Vue.js & GCP. You will work closely with designers, product managers, and other engineers to deliver high-quality products.

This position reports to our Senior Engineering Manager in Canada and will be based in our Buenos Aires Office. Candidates are expected to be flexible with the working hours, to overlap with the IST timezone for team meetings/ discussions/ escalations.

What you’ll do

• Define a 1-3 year roadmap/vision based on the Integrations team charter.
• Become a force multiplier, by enabling the team members to improve the quality of the product offerings.
• Write clear and complete architectural design documents which are easily understood by other team members.
• Provide estimates on technical resources and requirements necessary to plan and begin projects.
• Take responsibility for the execution of the Integration team projects. Assists and drives where necessary to ensure the team meets its delivery milestones.
• Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.
• Become widely recognized as a technical expert for the team. Devise elegant solutions to difficult engineering problems.
• Review technical designs to ensure features/products are well-integrated and fully meet business needs.
• You’ll create tools/ scripts that will monitor our Integration instances, which will alert us of problems that may be caused by API usage/ resources getting hogged by Integrations.
• Give larger-scale internal demos on new features that you have completed and explain how they fit into the bigger picture. 
• Develop and maintain Dialpad’s Integration applications using modern technologies.
• Write clean, modular, and maintainable code using best practices along with unit tests.
• Participate in code reviews to ensure code quality, maintainability, and scalability.

Skills you’ll bring

• 10+ years of experience in Full-stack software engineering 
• Strong experience in backend and front-end development, also preferably experience in any of the major cloud platforms ( GCP, AWS, Azure…)
• Expert in at least one of the modern Backend & Frontend programming languages e.g. Python, Java, node.js, React, Vue.js, typescript
• Strong experience Integrating with SaaS platforms using APIs.
• Experience with building reusable and modular components for both the frontend and backend.
• Experience with Agile development methodologies.
• Strong debugging and troubleshooting skills.
• Strong communication and mentorship skills
  • Nice to have: Technical Leadership skills
• Nice to have:
  
  • Understanding of authentication between SaaS platforms.

Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js frontend, numerous integrations with third-party services. 

Dialpad benefits and perks

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.