Team Lead, VSB Sales

About the Team

Dialpad’s Sales team drives growth by acquiring new customers and identifying market opportunities. The Very Small Business (VSB) segment focuses on companies with 1-19 employees. As a Team Lead, you will play a critical role in coaching and managing a smaller team of 4-5 Sales Specialists. This position is designed to deliver excellence in lead qualification and conversion strategies, working closely with cross-functional teams to maximize inbound lead performance.

Your Role

As a Team Lead (VSB), you will focus on guiding a team handling inbound calls/chat from businesses in the 1-19 employee segment. Your primary responsibility will be optimizing team performance to increase Opportunity-to-Close conversions while maintaining exceptional customer experiences. Unlike the VSB Sales Manager, this role emphasizes direct management of a smaller team, with hands-on involvement in daily inbound sales workflows.

This position reports directly to the VSB Leader, with flexibility for remote work and occasional team-building activities.

What You’ll Do

• Lead a team of 4-5 Inbound Sales Specialists, ensuring they effectively manage inbound leads and deliver high-quality customer interactions.
• Coach team members on inbound call handling, discovery techniques, and objection management to maximize conversion rates.
• Monitor and analyze team performance metrics to identify trends and areas for improvement.
• Develop and refine inbound lead qualification processes to enhance efficiency and lead-to-close rates.
• Collaborate with the VSB Leader and Marketing team to align inbound strategies with broader organizational goals.
• Foster a collaborative team environment, providing regular feedback, mentorship, and professional development.
• Prepare and deliver team performance updates and insights to Sales leadership.

Skills You’ll Bring

• Proven leadership skills with at least 1-2 years of experience managing or coaching sales teams.
• Experience in inbound sales or lead qualification, ideally in the technology or telecommunications sector.
• Strong analytical skills to assess performance data and inform strategic decisions.
• Exceptional communication and collaboration abilities.
• Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities.
• Proficiency with sales tools and CRM systems, including Salesforce, Outreach, or similar platforms.
• Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions.
• Able to work US core hours (8AM - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions and collaborative sessions. 
• Excellent internet connectivity required.

Who You Are

You excel at coaching and developing high-performing sales teams. Your ability to connect with team members, assess their needs, and guide them toward success sets you apart. You’re proactive, adaptable, and committed to continuous improvement in processes and performance. With a focus on driving results through data-driven strategies and customer-centric approaches, you contribute to a culture of growth and collaboration.

What You Will Achieve

• In the first 30 days: Familiarize yourself with Dialpad’s sales systems, inbound workflows, and performance metrics. Build relationships with team members and cross-functional partners.
• In the first 60 days: Implement coaching strategies to improve call handling and lead qualification. Identify process gaps and suggest improvements.
• In the first 90 days: Establish yourself as a trusted leader. Drive team performance toward quota achievement and align inbound strategies with company objectives.

Dialpad benefits and perks

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional Development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.