Director, Sales Development

About The Role

As the Director of Sales Development, you will lead and inspire a high-performing Sales Development team, driving both individual and team success. Your deep understanding of sales, team dynamics, and motivation will be key as you mentor and empower your SDRs to excel in their roles. With a background in SaaS and proven success in Sales Development leadership, you will bring expertise in building and scaling effective Sales Development teams.

In this role, you’ll take charge of day-to-day operations for your team, focusing on performance management, training, coaching, and skill development. You will report directly to the AVP of Global Business Development and will be responsible for ensuring that your team is consistently generating high-quality opportunities that fuel the sales pipeline and drive revenue growth.

You’ll thrive in a dynamic environment where problem-solving and creative thinking are essential. Your success will be measured by the quality and quantity of qualified opportunities produced by your team and your ability to develop innovative strategies to optimize team performance.

If you're energized by tackling new challenges daily and are committed to helping others succeed, this is the role for you.

The Team

You will manage a SDR team supporting our Mid-Market and Client Sales segments. Your team will build a qualified pipeline for our Sales organization by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! Your reps ultimate mission is to help businesses solve complex communications problems felt by everyone around the world.

What you'll do

• Recruit, mentor, and lead a team of high performing Sales Development Representatives to uncover new business opportunities and qualify leads.
• Oversee pipeline creation, pipeline management, sales process.
• Plan and deliver creative lead generation tactics to meet and exceed team goals.
• Create, experiment and implement new ways of engaging with prospects to increase win rates and provide an amazing full-cycle customer experience.
• Develop and maintain SDR best practices, pitches, and objection handling.
• Provide leadership, development, and training for our SDR team to hit and exceed monthly goals and achieve other defined objectives.
• Coach and develop your team to develop future leaders for the organization.
• Increase effectiveness of sales development tools.
• Partner with internal teams to execute sales strategy as we introduce enhancements to existing solutions and/or release new products.
• Be a hands-on, scrappy mentor who enthusiastically looks forward to coaching and developing the team.

Skills you'll bring

• 3+ years sales experience, preferably in the B2B SaaS space.
• 2-5 years people management experience preferably an SDR team in hyper growth SaaS Company.
• Ability to work independently and prioritize effectively and balance multiple, disparate work streams.
• Excellent analytical and problem solving skills.
• Needs to possess strong emotional intelligence and ability to inspire and develop direct reports.
• Brings a strong work ethic; takes the initiative and thinks creatively to get the job done.
• BA/BS or equivalent practical experience required.

Who you are

You put people first, always prioritizing the development of an inclusive and supportive culture for SDRs, both current and future. Your daily focus is on empowering your team, providing guidance, and helping each rep find their unique path to success. Your core mission is driving qualified pipeline growth for the company—both in terms of closed won revenue and internal talent development.

When challenges arise, you approach them with a solution-oriented mindset and inspire your reps to do the same. You value creativity, innovation, and individuality, nurturing what makes each team member unique. You thrive on tackling challenges head-on, with a proven history of perseverance and success.

While data drives your decision-making, you understand the importance of balancing analysis with decisive action to overcome obstacles and keep moving forward.

Benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.