Product Documentation Coordinator

Five9 is a leader in Cloud based Call Center solutions and one of the Bay Area’s fastest growing companies. To complement our rapid growth, we are actively looking for a Product Documentation Coordinator to join our Product Content & Operations team.  Our headquarters is located in San Ramon, CA, and we continue to expand globally. We offer a very competitive base salary, full benefits package, and an attractive employee stock purchase plan.  Five9 is a high energy environment with lots of room for personal and professional growth.

The ideal candidate for this role will have strong organizational skills and attention to detail, as well as experience with collaboration and presentation tools such as Zoom, Outlook, SharePoint, Excel, and PowerPoint. Excellent communication skills are critical.

In this role, you will work with Five9 stakeholders to organize, schedule, and facilitate internal training sessions for internal support, sales, and engineering teams. You will gather requirements, coordinate details for training sessions, and schedule and facilitate large meetings.

Key Requirements:

• Minimum 2 years of experience using Microsoft Office applications, including PowerPoint and Excel
• Minimum 1 years of experience working in SharePoint
• Excellent verbal and written skills

Preferred Requirements:

• Experience arranging and facilitating large meetings using Outlook and Zoom
• Familiarity with contact center products and services

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)