Sr. Product Manager, AI-Powered Engagement

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

We’re seeking a passionate Sr. Product Manager AI-Powered Engagement to spearhead the integration of AI technologies across Five9 and recently acquired companies like Acqueon, driving the next generation of intelligent customer engagement. Your expertise in AI product development, platform integration, and SaaS innovation will help shape the future of intelligent customer engagement.  We're looking for a visionary with a 'can-do' attitude, strategic prioritization skills, deep technical understanding of AI systems, customer-centric thinking, and a drive to deliver measurable business outcomes. You will be at the forefront of CCaaS and AI innovation, helping create a unified, intelligent customer engagement platform.

Location: US

Key Responsibilities:

• Define, prioritize, and deliver AI-powered features to drive the next generation of intelligent customer engagement
• Utilize deep expertise in AI technologies, including natural language understanding and machine learning, to address the challenges in outbound operations
• Conduct thorough market analysis to understand competitor offerings and user needs, guiding the product roadmap towards differentiation and leadership.
• Translate product strategy into detailed requirements, prioritizing features and functionalities in collaboration with engineering, design, and go-to-market (GTM) teams.
• Foster strong relationships with new and existing customers, leveraging their feedback to refine products and influence positive outcomes.
• Embrace a hands-on approach, capable of navigating from high-level strategic vision to detailed execution.
• Chart the product's lifecycle, ensuring a strategic roadmap from ideation to market launch

Requirements

• Bachelor’s degree in computer science, engineering, business, or related field; an MBA or similar advanced degree is preferred.
• A minimum of 5 years of experience in software product management, preferably within an enterprise SaaS environment or consumer applications serving millions of users.
• Proven track record of developing and executing large-scale product deliveries, with successful product launches across various platforms.
• Significant experience with AI, digital channels, and automation technologies, in particular Agent Assistance and Self-service conversational AI (Voice/Chatbot) demonstrating an ability to innovate and deliver in these domains.
• Strong analytical and problem-solving skills, with a knack for understanding user needs and market dynamics.
• Experience in managing beta programs, gathering user feedback, and conducting A/B testing to validate product directions.
• Excellent collaboration skills, with the ability to motivate and guide a product development team, work effectively across functions and lead through influence in a global team environment.

Bonus Points 

If you have a fervent passion for innovation, armed with hands-on experience in design thinking, experience-based road mapping, lean startup methodologies, and other progressive innovation practices.

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.  For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. 

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below. $144,500—$326,200 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.