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Dialpad

Executive Programs Manager

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San Ramon, US

1d ago
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Job Description

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the Role

As the Executive Programs Manager, you will lead Dialpad’s executive engagement strategy to drive enterprise growth, particularly in the CCaaS space. You will develop and execute the Executive Briefing Center (EBC) program, CIO Advisory Program, and Executive Sponsorship initiatives, creating tailored, high-impact experiences that build trust with senior decision-makers and showcase Dialpad’s innovative solutions.

By collaborating with cross-functional teams and strategic partners like T-Mobile and Google, you will craft programs that influence buying decisions, strengthen relationships with top accounts, and position Dialpad as a leader in enterprise communications. This role is key to driving market expansion and business success.

What you'll do

Global Executive Briefing Program:

  • Build and lead a scalable Executive Briefing Center strategy, starting with EBC-on-the-road experiences in key markets and transitioning to permanent global EBC facilities.
  • Deliver tailored, white-glove experiences that address the unique challenges and priorities of enterprise executives, both virtually and in person.
  • Partner with internal teams and strategic partners like T-Mobile and Google to enhance EBC initiatives and drive impactful engagements.

CIO Advisory Program:

  • Design and launch a structured advisory council to engage CIOs, creating opportunities for strategic dialogue, feedback, and co-innovation with Dialpad.
  • Plan and execute high-touch, white-glove events and experiences for CIOs, including intimate roundtables, exclusive summits, and curated networking opportunities.
  • Manage the recruitment, agenda, and ongoing engagement with advisory council members to ensure meaningful and actionable insights.

Executive Engagement and Sponsorship Strategy:

  • Develop a unified executive engagement strategy that combines high-value content, tailored experiences, and strategic sponsorships to deepen relationships with senior decision-makers.
  • Partner with Dialpad leadership to implement an Executive Sponsorship program, pairing senior leaders with top enterprise accounts to foster advocacy and alignment with customer goals.
  • Collaborate with sales, marketing, and product teams to ensure executive engagement programs align with go-to-market strategies and business priorities.
  • Leverage insights from executive interactions to inform product strategy, refine messaging, and enhance customer success efforts.

Insights and Optimization:

  • Capture and analyze feedback from executive programs to measure impact, refine initiatives, and improve ROI.
  • Track program performance using defined KPIs, including influence on sales pipeline, deal acceleration, and customer satisfaction.
  • Experiment with innovative approaches to set new benchmarks for global executive engagement.

Skills you'll bring

  • 7+ years of experience in B2B marketing, with a focus on executive programs, customer engagement, or related areas.
  • 5+ years of experience leading executive audience engagement programs, including briefing centers, advisory boards, or similar initiatives.
  • Proven ability to design and execute executive engagement strategies that strengthen relationships with senior decision-makers.
  • Extensive project management experience, capable of balancing multiple initiatives while delivering measurable outcomes.
  • Strong communication and interpersonal skills, with the ability to engage C-suite leaders and influence stakeholders across the organization.
  • Demonstrated success in working closely with sales and marketing teams to define priorities and deliver impactful programs.
  • Data-driven mindset with a track record of measuring and improving the ROI of executive engagement efforts.

Benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year. 

For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

California Salary Range
$122,900—$151,700 USD

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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