Engineering Manager, Search

About the team

Dialpad’s Search Team Engineering Manager will own the information retrieval platform powering our Search experience including indexing pipelines and querying logic to give access to  all the various domain entities with the Dialpad platform including contacts, call transcripts, meeting summaries and RAG flows for our virtual assistants. In this role, you’ll combine traditional information retrieval techniques with modern semantic vectors and LLM reasoning to build a cutting edge search experience for the business communications industry.

Dialpad’s Search  team plays an essential role in Product Engineering within the Search & Assist functional area.  This team collaborates closely with most product engineering teams and with Dialpad’s Ai Org to constantly improve search quality, latency and costs. 

Your role

As a Search EM, you’ll own the search platform including the search indexes, the indexing pipeline and the query layer. You’ll work closely with the NLP & Assist teams to implement rich semantic and conversational experiences using embeddings and LLMs. You’ll also help create the conversational AI  that powers our chatbots. In addition, you’ll help bring low latency and quality to all features that depends on filtering and surfacing information.

This position reports to our Director of engineering for Search & Assist and has the opportunity to be based in our Bengaluru Office. The position will require a hybrid working arrangement based out of our Bengaluru office

What you’ll do

• Own the search platform.
• Make Dialpad’s data access better and faster.
• Partner with Dialpad Ai Org to finetune and improve all necessary predictive models.
• Research how new technologies can contribute to IR.

Skills you’ll bring

• Being an information retrieval field expert.
• Experience in managing large projects with multiple stakeholders.
• Experience in driving innovation in team operating with cutting edge technologies.
• Experience scaling a search engine at enterprise level.
• Expertise in large distributed systems.

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.