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Dialpad

Sr. Software Engineer, SwitchRTC

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Vancouver, Canada

1d ago
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Job Description

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team
The Telephony Platform team maintains a complex set of APIs and microservices that provide the backbone for real-time communications in Dialpad’s products. The team provides a reliable API for audio/video calling, text messaging, phone number management, spam detection and more. It is key to creating a stable and performant experience for a large volume of concurrent users. The SwitchRTC team is responsible for designing, developing and maintaining a cross-platform telephony client SDK for Android and iOS. The SDK powers brilliant real-time audio and video communications in low-power clients and unreliable network environments, including call signaling, network handover and NAT traversal.

Your role
As a Senior Software Engineer on the SwitchRTC team, you will play a pivotal role in bridging the worlds of mobile app development and real-time telephony. Your work will enable developers to seamlessly integrate advanced telephony features into our mobile applications, ensuring a high-quality, reliable, and secure communication experience.

This position reports to our Senior Engineering Manager and has the opportunity to be based in our Canada, Vancouver office.

Responsibilities include:

  • Design and develop intuitive, developer-friendly capabilities that empower phone apps to make and receive calls effortlessly.
  • Collaborate with core telephony and mobile app teams to ensure the SDK delivers exceptional end-to-end reliability, scalability, and performance.
  • Optimize real-time media handling for low latency and superior voice quality across diverse Android and iOS devices.
  • Implement robust security measures to safeguard data privacy and ensure encrypted call communication.

If you thrive in a highly technical environment, enjoy solving complex real-time communication challenges, and want to shape the future of mobile telephony, we’d love to hear from you!

Skills you’ll bring

  • Programming expertise with C/C++
  • Experience developing for mobile platforms is a plus.
  • Solid foundation in computer science, with strong competencies in data structures, algorithms, and software design
  • Demonstrated experience in high performant and resource efficient software 

Technology stack
C/C++, Python, Java, Kotlin, Swift, Objective C++, and Groovy

Benefits, time-off, and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range
$154,100—$175,633 CAD

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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