Merchant Integration - Senior Associate - Enterprise Mid Market

About Us : Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

 About the role : The individual will be responsible for assisting Paytm’s Merchant with the integration of Paytm Payment products.

● The individual will be working along with Paytm Product, Tech, and Business Team to understand different product suites and their implementation.

● The individual will take ownership of diagnosing, troubleshooting, and resolving issues reported by the merchants.

● The individual will take part in meetings/con-call with various internal and external stakeholders involved in the Paytm payment product integration process.

● The individual will support the reactive queries and requests being raised by Merchants within an agreed turnaround time and quality standards.

● The individual will be responsible for a few operational tasks to manage their daily work via different workflow tools.

● The individual must have a good understanding of IT terminology and concepts with up-to-date technical knowledge and an in-depth understanding of any coding language.

● The individual will be accountable to ensure successful implementation of platform integration between Paytm and Merchants

● The individual must have good communications skills and excellent problem solving skills.

● Individual with 1-3 yrs of experience.

Preferred Candidates

● Individuals with knowledge of any language (Ex:-PHP,JAVA,ASP.Net, Python, etc) and

platform(Windows, Android, Hybrid Apps).

● Hands-on experience in debugging the issues for the above-mentioned languages and platforms.

● Individuals with experience in platform integrations/Implementation/Solutions team for

products and services will be preferred but not mandatory.

Responsibilities

● Troubleshoot production issues to find the root cause and find solutions which may be

related to product configurations, server issues, or coding defects

● Acknowledge and respond to tickets submitted via CRM following the defined SLA’s

● Act as a liaison between the client, and engineering teams to find quick and meaningful

resolution to technical issues.

● Perform regular monitoring of production systems (Payments and Payouts)

● Track open issues and update clients as needed.

● Offline Payments Gateway and Integrations knowledge is a plus (API and SDKs)

● Excellent team player with strong interpersonal skills and be able to interact with multiple internal teams / Key account managers/ Customers.