Rubrik

Senior IT Product Manager

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Bangalore, India

2d ago

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Job Description

About the team

The Enterprise Applications team at Rubrik enables business processes, employee experience, and technologies to scale our organization to $1B+. This team is responsible for all the enterprise applications used at Rubrik and the relevant business processes (Lead to Opportunity, Quote to Cash, Hire to Retire, Customer Support, Legal, & Facilities). The IT team caters to accelerated enhancement of business value and multiple day-to-day business processes through our varied SaaS applications like Salesforce.com, Oracle Netsuite, Workday, Coupa, Chromeriver, Snowflake, Etrade, Xactly, MuleSoft, etc.

About the role

We are looking for a skilled Salesforce Functional Service Cloud Consultant . This position involves a deep understanding of the Salesforce Service Cloud platform, along with the ability to effectively translate complex business requirements into functional and efficient Salesforce solutions.

What you'll Do

Act as a subject matter expert in Salesforce Service Cloud. Provide insights and advice on best practices, leveraging the platform's capabilities to enhance customer service and support processes.
Collaborate closely with business stakeholders to understand their service and support requirements. Translate these needs into functional Salesforce solutions within the Service Cloud environment.
Configure and customize Service Cloud to align with business needs. Manage custom objects, fields, record types, page layouts, workflows, validation rules, and reports.
Develop and conduct training sessions for end-users of Service Cloud. Offer continuous support and guidance to ensure efficient and effective use of the platform.
Design solutions that utilize Service Cloud functionality to improve customer service operations and agent productivity. Ensure that solutions are scalable and sustainable.
Conduct thorough testing of Service Cloud configurations and customizations to ensure they meet business needs and are free from defects.
Serve as a liaison between technical teams and business stakeholders. Ensure clear communication regarding global prioritization of requirements, timelines, and deliverables.
Document all configurations, customizations, and processes. Stay updated on new Salesforce features and functionalities, and recommend improvements as appropriate.
Be upto date on the new tools/applications that are available on the Service Cloud and check on their feasibility w.r.t our current implementation

Experience you''ll need

Bachelor's degree in Business Administration, Information Technology, or a related field.
Extensive experience with Salesforce Service Cloud, including implementation configuration and customization.
In-depth understanding of customer service processes and CRM best practices.
Strong analytical and problem-solving skills.
Ability to translate business requirements into practical Salesforce solutions.
Excellent communication and interpersonal skills, capable of working effectively with various levels of management, staff, and clients.
Salesforce Service Cloud Consultant certification is highly desirable.
Tech Savvy and on the look out for new technologies that use Gen AI capabilities which in turn can help our customer support organization

Join Us in Securing the World's Data

Rubrik (NYSE: RBRK) is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.

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Diversity, Equity & Inclusion @ Rubrik

At Rubrik we are committed to building and sustaining a culture where people of all backgrounds are valued, know they belong, and believe they can succeed here.

Rubrik's goal is to hire and promote the best person for the job, no matter their background. In doing so, Rubrik is committed to correcting systemic processes and cultural norms that have prevented equal representation. This means we review our current efforts with the intent to offer fair hiring, promotion, and compensation opportunities to people from historically underrepresented communities, and strive to create a company culture where all employees feel they can bring their authentic selves to work and be successful.

Our DEI strategy focuses on three core areas of our business and culture:

Our Company: Build a diverse company that provides equitable access to growth and success for all employees globally.
Our Culture: Create an inclusive environment where authenticity thrives and people of all backgrounds feel like they belong.
Our Communities: Expand our commitment to diversity, equity, & inclusion within and beyond our company walls to invest in future generations of underrepresented talent and bring innovation to our clients.

Equal Opportunity Employer/Veterans/Disabled

Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

EEO IS THE LAW

EEO IS THE LAW - POSTER SUPPLEMENT

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS

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