Regional Content Lead

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

We are looking for an experienced and proactive Content Supervisor to join our dynamic team. In this mid-senior role, you will manage a team responsible for onboarding new stores onto our platform, ensuring a smooth setup, and addressing any issues that arise after the partnership goes live. You will oversee content accuracy, menu updates, and serve as a critical liaison between partners, account managers, and internal teams.

This role requires an individual who is ambitious, highly responsive, and has a keen eye for detail. As a Content Supervisor, you will play a crucial role in maintaining high content standards, ensuring partner satisfaction, and driving operational excellence.

THE JOURNEY

• Team Management: Lead and supervise a team of leaders and agents located in Nairobi (KE), Kampala (UG) and Lagos offices (NG), ensuring they are effectively managing the creation, onboarding, and maintenance of new stores on the platform. Provide guidance, feedback, and training to enhance team performance.
• Onboarding and Content Creation: Oversee the setup of new stores, including menu creation and content updates, ensuring all data is accurate, complete, and optimized for the app, as well as completed within the required SLA’s (Service Level Agreements) to the stakeholders. 
• Issue Resolution: Manage and resolve content-related issues rapidly, collaborating with partners and internal teams (account managers, operations, tech support) to provide quick and effective solutions.
• Menu Management: Update and maintain store menus based on partner requests or internal standards, ensuring the information reflects the latest offerings, pricing, and availability
• Quality Control: Conduct regular audits to ensure content accuracy and consistency across the platform, as well as team performance. Implement quality checks and best practices to minimize errors and improve overall content standards.
• Communication: Act as the primary point of contact for content-related inquiries and escalations from partners and internal teams. Maintain clear, professional, and proactive communication channels.
• Process Improvement: Identify opportunities to streamline and improve the onboarding and content management processes. Collaborate with cross-functional teams to implement solutions that improve efficiency and partner experience.
• Performance Monitoring: Track team performance metrics, report on key achievements, and analyze data to drive continuous improvement. Set goals and KPIs for the team, aligning with company objectives.
• Proactive Engagement: Stay present and actively involved in day-to-day operations, anticipating potential issues and taking initiative to address them before they impact the partner experience.

WHAT YOU WILL BRING TO THE RIDE

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 5+ years of experience in content management, operations, or a related field, with at least 3 years in a supervisory role.
• Strong leadership skills with the ability to motivate, coach, and develop a high-performing team.
• Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Exceptional communication and interpersonal skills, with a talent for building relationships and resolving conflicts.
• Detail-oriented with strong analytical and problem-solving abilities.
• Proficient in content management systems, project management tools, and basic data analysis.
• A proactive, ambitious, and responsive approach to work with a commitment to exceeding expectations.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏖️ Extra time off, the freedom to work from home one day a week, and the opportunity to work from anywhere for up to three weeks a year!
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!