Growth Analyst - (They/He/She)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

Manage and maintain all CRM communications team trackers, ensuring accuracy and completeness. Provide analytical support by extracting insights, identifying trends, and optimizing performance based on data-driven recommendations.

THE JOURNEY

• Manage and maintain all CRM communications team trackers, ensuring data accuracy, completeness, and consistency.
• Conduct in-depth data analysis to identify performance trends, detect anomalies, and highlight opportunities for improvement.
• Generate actionable insights and recommendations for optimizing CRM strategies and campaigns based on data-driven findings.
• Collaborate with cross-functional teams (e.g., CRM comms, incentives, product) to align on objectives, share insights, and implement analytics solutions.
• Develop and refine analytical models and dashboards to segment audiences, and measure key performance indicators.
• Monitor and report on key metrics, including engagement rates, conversion, and return on investment, to inform decision-making.
• Stay updated with industry trends and best practices, continuously enhancing analysis techniques and reporting frameworks.

WHAT YOU WILL BRING TO THE RIDE

• Bachelor’s degree in Business, Marketing, Analytics, or a related field
• Proficiency with data analysis tools (Excel & SQL) and reporting software (e.g., Looker, Tableau, Power BI)
• Proven experience in data analytics
• Strong analytical and problem-solving skills, with the ability to interpret and communicate findings to non-technical stakeholders
• Attention to detail and commitment to data accuracy and consistency

Nice to Have

• Experience with programming languages (e.g., Python, R) or advanced statistical methods
• Familiarity with CRM platforms (e.g., Braze, HubSpot) and marketing automation tools
• Knowledge of marketing best practices, A/B testing methodologies, and campaign optimization techniques
• Exposure to data visualization best practices or dashboard design principles

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!