Head of Fleet Operations (They/He/She)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

We are looking for a Senior Leader (Head of Fleets) within the Glovo Operations team. The key mission is to create and develop a new team in charge of managing Glovo's fleet of in-house couriers, who will provide delivery services for third parties. This person will also define and execute the strategy for the Spain in-house courier fleet.

THE JOURNEY

• Leading a new team in the operations department to manage the end-to-end delivery process  of in-house couriers
• Own, monitor and analyze customer experience and delivery performance by maintaining and developing KPIs and SLAs ensuring the right tradeoff between maximum efficiency & best in class customer experience 
• Contribute and lead major projects to grow our in-house courier service capabilities by bringing innovative ideas to improve the service and increase efficiency
• Contribute to process improvements and cost optimization initiatives in collaboration with central operations and the Spanish Leadership team
• Lead a large team of operations supervisors and analysts managing thousands of salaried courier employees
• Measure performance provides feedback, and holds leaders accountable
• Developing  and maintaining strong communication processes to ensure a smooth and efficient flow of accurate information across various Glovo’s teams
• Work closely with other support teams, including People, Finance, Health and Safety and Commercial 
• Design and deliver initiatives across the country to improve the operational performance of the couriers

WHAT YOU WILL BRING TO THE RIDE

• Bachelor's or Master's in Engineering, Business Administration, Supply Chain, or related fields.
• Minimum of 8–10 years of experience in operations, logistics, or supply chain management roles, preferably in fast-paced, high-growth environments.
• Proven track record in leading large teams, with experience in managing operational supervisors and analysts.
• Hands-on experience with process improvement, cost optimization, and strategy development.
• Strong analytical skills with proficiency in using data to drive performance improvements and make informed decisions.
• Knowledge of KPIs, SLAs, and performance monitoring systems.
• Deep understanding of fleet management, delivery logistics, or last-mile operations, preferably in hyperlocal or e-commerce marketplaces.
• Proficiency in Spanish and English is essential. 

Individuals representing diverse profiles and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts, don't let it stop you. We are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Cobee discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!