Program Manager, Reverse Logistics

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 5 years of experience in program or project management.
• Experience with supply chain operations management in the consumer electronics industry.
• Experience with returns and repair operations management.
• Experience in designing, launching, managing, and scaling operations while meeting operational schedules, budgets, and KPI's.
• Experience in program management and driving cross-functional initiatives.

Preferred qualifications:

• 5 years of experience managing cross-functional or cross-team projects.
  
• Ability to identify and resolve issues efficiently with analytical and problem-solving skills.
• Excellent written and verbal communication skills to interact effectively with vendors, executives and internal stakeholders.
• Ability to communicate fluently in English as it involves 25% of domestic travel.

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

Google's mission is to organize the world's information and make it universally accessible and useful. Our team combines the best of Google AI, Software, and Hardware to create radically helpful experiences. We research, design, and develop new technologies and hardware to make computing faster, seamless, and more powerful. We aim to make people's lives better through technology.

• Help drive Google's consumer hardware returns and repair operations in India, aligning it with our global strategy.
• Improve the customer experience for product returns and repairs, ensuring efficient and timely service.
• Manage relationships with local service vendors, including agreements negotiations, performance management, and the launch of new operational and systems capabilities.
• Analyze performance data to identify areas for improvement and implement strategies to improve customer satisfaction and optimize costs.
• Collaborate with regional and global teams to develop programs that enhance the customer support experience.