L&D Specialist, Competitor Monitoring Team (CMT)

The Competitor Monitoring Team (CMT) L&D team is seeking a Training Specialist to manage and develop scalable, innovative learning solutions for 4000+ employees in India. To be effective in this role, candidates will need to be self-driven, have experience in large matrix organizations in both program management and L&D functions, be detail-oriented, and have problem solving and analytical capabilities. You will need business acumen, communication and influencing skills, strategic thinking, and planning/project management skills.


Key job responsibilities
The responsibilities include but are not limited to building short- and long-term learning strategies, building awareness of L&D offerings, communicating program improvements and updates, conducting needs analysis, collaborating with stakeholders and business leaders, and working with instructional designers and subject matter experts to develop or modify programs that impact our business. The Training Specialist will need to build working relationships with leaders and key stakeholder groups both face to face (or virtually) and across geographies. The candidates in this role are expected to continually listen to customers, dive deep to understand the learning needs, use data and insights into the business to identify learning methods, materials or technology that will enhance the learning experience.

A day in the life
• Lead end-to-end learning programs including learning gap / needs analysis, content development, stakeholder management, implementation, communication, analytics and reporting.
• Handle straightforward to complex training problems
• Create and maintain effective learning programs while making strategic trade-offs between time, quality, and resources
• In partnership with Instructional Designers, use data, anecdotes and stakeholder inputs to conduct needs analysis that identifies the key behaviors, knowledge, and capabilities our leaders need to develop.
• Continuously measure and evaluate the impact and effectiveness of learning solutions; revise content/modality to address specific feedback, as needed.
• Build relationships and collaborate with cross-functional business partners at all levels, to roll-out scalable training solutions around leadership development and manager capabilities.
• Collect, analyze, and communicate learning program metrics to measure the performance and impact of programs.
• Deliver high-impact training content while avoiding technical jargon
• Bachelors degree in any domain
• Preferred certifications in Training / Learning and Development
• 4+ years’ experience in a Learning and Development role (assessing learning gaps, designing and developing solutions, and evaluating the effectiveness of learning programs)
• Analytical thinking for translating data into informative reports and visuals.
• Must have great communication skills (written and verbal)
• Knowledge of people development, coaching, and L&D frameworks
• Experience in project management
• Proficient in MS Office and Learning Management Systems (LMS)• Program management experience, including defining program roadmaps and phases for large-scale change, planning projects and change, working with business stakeholders to plan and execute effectively, communicating transparently through status reports and meetings, and building mechanisms to monitor quality post-launch.
• Managing and improving learning programs, including managing registration on LMS, attendance, and completion experiences, learning experience design and support, coordinating learning development and delivery, and monitoring quality through reporting and monthly business reviews.
• Applying a continuous improvement approach to program and project delivery (e.g., Lean, Six Sigma)
• Producing reports and business reviews that leverage data, insights, and anecdotes to engage leaders and make decisions quickly.
• Defining, designing, and delivering reporting on key performance metrics for a learning program, e.g., attendance, evaluations, assessments, and impact.
• Knowledge on QuickSight and any other PM tools.
• Experience leading projects through influence and impact within a team.


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