Senior Content Designer

The role

We are looking for an experienced content designer to join our team. Content design is at the heart of our design process and you'll be working side-by-side with product designers, product managers, engineers, and user researchers to shape the future of business travel.

As a senior, you’ll be leading strategic content and UX projects across your tribe and squads. You're an ideal candidate if you're just as happy supporting the product strategy and setting standards as you are crafting clear and concise interface copy and helpful error messages. You’ll do your best work in an environment that requires proactive and independent self-direction as much as collaboration and open communication.

What you’ll do

Craft

• Simplify complex problems and technical information into clear, user-friendly, and accessible content
• Map end-to-end user journeys to identify pain points and define content that supports user needs
• Ensure content quality by reviewing work, mentoring colleagues, and upholding TravelPerk standards
• Gather data and insights to back content decisions and guide content direction
• Plan and conduct user research to deeply understand user needs and shape content strategies

Strategy

• Develop and lead the content strategy for your product area, balancing business goals and user needs
• Create, improve, and implement efficient processes, collaborative workflows, and content standards
• Build trusted relationships with stakeholders to align content decisions with broader business objectives

Behaviours

• Influence decisions, deal with conflicting priorities, and remove blockers to keep projects moving
• Be a vocal and visible advocate for content design best practice and the value it brings to both the user and the business

Team support

• Lead content design efforts within your teams and product area, collaborating closely with product designers, managers, researchers, and engineers to deliver exceptional user experiences
• Facilitate workshops, critiques, and collaboration meetings to align and improve content decisions with stakeholders and peers
• Clearly explain content design decisions and rationale to build trust and alignment across teams and stakeholders

What we’re looking for

Experience

• Proven experience leading content design projects and strategies for digital products
• Examples of successfully delivering large or complex content design projects from start to finish
• Experience creating, embedding, and maintaining content standards, style guides, and tone of voice guidelines

Skills

• Strong writing, editing, and proofreading skills
• Professional fluency in English, with strong grammar, vocabulary, and knowledge of UK or US language conventions
• Deep understanding of end-to-end user journeys and how content impacts them
• Experienced in using emerging technologies, like generative AI, to support content design

Mindset

• A proactive problem solver who thrives in a fast-paced product team
• A champion of accessible and inclusive content, with a strong belief in its importance for great user experiences
• Passion and alignment with TravelPerk’s mission and values

Collaboration

• Comfortable conducting and using insights from user research to improve content and user experience
• Strong communication skills to explain content decisions, influence stakeholders, and align on strategy

Why you’ll love our team

You’ll join a team of 40 Product Designers, Content Designers and Researchers, with multiple nationalities, backgrounds and personalities. You will be working in a highly collaborative environment where feedback, transparency, and support are at the core of what we do. We lean on each others strengths and we save competitiveness for the occasional after-work Pictionary game.

We value autonomy, proactivity, and creativity. We create time, space, and opportunities for you to think, experiment, and share ideas. And we firmly believe in prioritising impact over effort.

Your career and development are supported by our Competency Framework and regular development conversations. We offer a transparent career path - whether you will want to progress as an individual contributor or as a design manager.

Want to know more? Find us at travelperk.design

Our Benefits

💰 A competitive compensation package, including equity options in TravelPerk;

🌴 25 days annual leave plus bank holidays;

💼 Company Pension Plan with Aviva;

💊 Medical insurance from Bupa;

🙌 Life insurance with Zurich;

🧘‍ Income Protection + Wellbeing App with Unum;

🦷 Access to voluntary dental insurance through Bupa;

🚲 Tax-efficient schemes such as Cycle2Work & electric car leasing via Octopus;

💪 Discounts on 12-month gym memberships with GymFlex;

💙 Mental health support tool for your wellbeing, including access to therapists;

🎟️ Access to a wide variety of discounts and rewards;

🥳 Unforgettable TravelPerk events, including our spectacular annual summer party;

👶 Parental leave: 12 to 16 weeks, based on eligibility factors;

🫶 16 paid hours per year to volunteer for a cause of your choice;

🌎 A ’Work from anywhere’ in the world allowance of 20 working days per year;

📈 Exponential growth opportunities.