Business Analyst (Level 2) - Commercial

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

At FareHarbor, we are on a mission to make it easier to book experiences online. We do this by building and servicing a best-in-class reservation management system for 20,000+ tour, activity, and attraction operators around the world. Our clients are the fun things we all love to do — zoos, walking tours, boat rentals, zip lines, scuba diving and more!

You will be part of the global Business Intelligence team, the analytical engine of FareHarbor, interacting with many teams and completing data-driven projects. This role reports into the Manager of Business Analytics. You will work alongside our Senior analysts as a critical thought partner for commercial leaders in Sales, Onboarding, and Account management. As a Business Analyst, you will focus on creating reporting, data insights to drive sales and accelerate client revenue growth. This is an exciting opportunity for someone who is intellectually curious, entrepreneurial, while also structured.  

What you’ll do here:

• Reporting and Visualization: Design and maintain intuitive and insightful dashboards to help commercial organization (300+ FTEs in NORAM, EMEA, APAC) understand and improve performance. 
• Data partnership: Own data delivery autonomously (full cycle, from ETL to reporting) to support data-driven decisions within sales and account management teams: maintain data accuracy and spot improvement opportunities for key reports, metrics, and workflows. 
• Analysis and Insights: Run data analyses adopting existing internal and external suitable methodologies to improve sales productivity, client channel mix strategy, client retention, and client value.  
• Own the end-to-end analytics solution design and delivery with minimal supervision, from gathering requirements and defining problems to setting success metrics and planning data-driven strategies. 
• Self-service analytics: Support self-service analytics initiatives by working closely with the BI team to optimize data access and streamline workflows.   
• Data Governance and Quality: Maintain and implement automated quality monitoring processes to support data governance and ensure data accuracy, consistency and integrity across reporting

Requirements:

• 3+ years of professional experience as a Data Analyst, Business Analyst, preferably in SaaS.  
• Master’s degree in Economics, Statistics, Business Administration or a related field.
• Solid knowledge of BI reporting tools (e.g., Tableau, Looker, Power BI, etc.)
• Proficient in SQL, familiarity with ETL through DBT or Python is a plus. 
• Understanding of data management processes, including data pipelines and workflows.
• Proactive and collaborative, with a bias for action and a focus on delivering business results.
• Skilled in data visualization and dashboard creation, as well as in storytelling with data.
• Effectively communicates and conveys complex analysis results in a clear manner
• Experience in sales/marketing operations or distribution partnership analytics is a plus.
• Legally authorized to work in the European Union

This will be a hybrid role with in-office expectations. 

Benefits 

• Global leave benefit 
  • 22 weeks paid parental leave 
  • 2 weeks paid grandparent leave 
  • Extended care and bereavement leave
  • Life insurance policy 
• Pension Plan
• Central Amsterdam Location
• Discount CZ insurance
• Working in a multicultural environment - 45 different nationalities 
• Commuting allowance for public transport & subsidized lunch
• Wellness benefits (Headspace subscription & wellness webinars) 
• Hybrid friendly
• Work-from-home assistance
• Educational Opportunities
• Social hours & events and team-building 
• 26 vacation days per year

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

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Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.