Product Manager - End Customer (B2C)

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

We’re looking for a Product Manager that will be responsible for discovering, planning and executing on the end customer product (B2C). This translates into leading initiatives that focus on customer innovation, optimize for conversions and enhance the user experience. 

You will define the product strategy and roadmap for your area of expertise, serve as the point of contact for the engineering and design teams throughout the development cycle, and individually contribute to implement key projects.

In this role, you will be responsible for using data to define what matters to customers, identifying patterns and opportunities for improving the user journey.

You will collaborate closely with multiple stakeholders, both external and internal, and appropriately incorporate their input, and leverage qualitative and quantitative research into your strategy.

To be successful in this role, you must have strong analytical and problem-solving skills, an attention to detail, and a proven record in leading complex SaaS products. Most importantly, you must be obsessed with creating customer value.

What you’ll do here:

• Think client first. Own your team roadmap, the content, implementation, and communication to all relevant internal and external stakeholders.
• Serve as a source of knowledge and expertise when discussing impact and scope surrounding roadmap initiatives.
• Prioritize and choose high-value ROI initiatives for future adoption.
• Measure the product’s success and business impact by defining and assessing KPIs.
• Conduct experiments to identify opportunities and areas of improvement.
• Perform customer interviews and market assessments.

Requirements:

• 4+ years of hands-on product management experience.
• Experience with B2C products.
• Experience with conducting A/B testing experiments.
• Experience working with engineering teams and design members to ensure the solutions defined are solving the right problem.
• A strong belief in customer centric product development and leveraging data to make decisions.
• Experience in sizing opportunities and translating them into products, features and processes that deliver value.
• Be comfortable with a fast-paced, demanding environment.

Priority will be for candidates living in the Netherlands

Benefits 

• Global leave benefit 
  • 22 weeks paid parental leave 
  • 2 weeks paid grandparent leave 
  • Extended care and bereavement leave
  • Life insurance policy 
• Pension Plan
• Central Amsterdam Location
• Discount CZ insurance
• Working in a multicultural environment - 45 different nationalities 
• Commuting allowance for public transport & subsidized lunch
• Wellness benefits (Headspace subscription & wellness webinars) 
• Hybrid friendly
• Work-from-home assistance
• Educational Opportunities
• Social hours & events and team-building 
• 26 vacation days per year

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.