Quality Control Associate

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

The FareHarbor Quality Control team is looking for positive, hard-working individuals that thrive when working on detail oriented and analytical responsibilities to join our team committed to providing our clients with the best possible FareHarbor experience.Quality Control supports our Product and Engineering teams as well as our Commercial teams by focusing on accelerated innovation and development velocity, optimizing conversions and improving user experience (both Clients and internal teams) across all Products/platforms. In summation – you can think of QC as Vitamin C to the immune system of our products!

What you’ll do here:

• Work in all stages of the product development cycle to increase innovation, velocity and conversions
• Deliver timely, thoughtful feedback in each stage of involvement 
• Conduct in-depth discovery work, testing and brainstorming with Product Managers aimed to resolve opportunities in existing features
• Provide other ad hoc support as needed (Design research assistance or note taking, quality monitoring) 
• Provide valuable support in alpha/beta testing or experimentation processes for new features/releases across platforms 
• Review product submissions, identify trends, and provide relevant insights to the Product and/or Engineering team(s)
• Think Client First - support internal efforts to ensure that deliverables truly address their needs
• Conduct requested audits, perform analysis and report findings to internal teams 
• Research, develop and execute projects aimed to increase Client revenue, increase feature adoption and/or minimize Client obstacles to seamless operations 
• Work with Stakeholders across the business to aid in meeting their objectives 
• Maintain expert FareHarbor knowledge and exemplify FareHarbor values
• Stay on top of all new feature releases, and provide valuable feedback to the product teams 
• Help develop, improve, and implement standard operating procedures 
• Promoting two-way communication between Product, Engineering and Commercial functions to build understanding, identify training needs and fortify best practices

Requirements:

• Experience in a fast paced and dynamic work environment
• Demonstrated ability to stay focused, manage time effectively, and maintain high productivity while working from home
• Dedication to perfection, utilizing great problem solving and critical thinking skills
• Strong data skills – comfortable analyzing large quantities of data to create summaries and extract insights
• Results driven, taking pride in your work and having confidence in your abilities
• Excellent communication - professional and positive in both verbal and written communication
• Experience with and flexibility required to work with global teams across time zones
• Quick moving with stellar attention to detail and deadlines
• Thrive in multitasking and prioritizing different projects
• Enjoy working closely and effectively with others
• Experience with the following tools: 
• Google tools (i.e. Drive, Docs, Sheets, Forms, Slides)
• Airtable 
• Close or other robust sales CRM
• Data visualization tools (i.e. Tableau, Mixpanel)
• Bonus points if you have:
• Experience with HTML, CSS, and website content management software
• Experience with Jira
• Experience with Agile and/or Lean Software Development
• Experience working in a startup environment
• Experience with ZenDesk
• Fluency in multiple languages

Benefits 

• Global leave benefit 
• 22 weeks paid parental leave 
• 2 weeks paid grandparent leave 
• Extended care and bereavement leave
• Life insurance policy 
• Pension Plan
• Central Amsterdam Location
• Discount CZ insurance
• Working in a multicultural environment - 45 different nationalities 
• Commuting allowance for public transport & subsidized lunch
• Wellness benefits (Headspace subscription & wellness webinars) 
• Hybrid friendly
• Work-from-home assistance
• Educational Opportunities
• Individual skill development & growth programming
• Social hours & events and team-building 
• 26 vacation days per year

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

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Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.