Senior Program Manager

So, what’s the role all about?

We are seeking a highly motivated and skilled Partner Operations Enablement Manager to join our team. In this role, you will be responsible for driving the successful operation of our partner programs and ensuring seamless execution between internal teams and external partners. You will play a pivotal role in enhancing the productivity and

performance of our partner ecosystem by providing operational support, facilitating partner training and enablement, and overseeing the execution of partner programs.

How will you make an impact?  

1. Partner Operations Strategy and Execution:
• Develop and execute strategies to optimize the partner lifecycle, ensuring that partners have the necessary tools, resources, and training to succeed.
• Collaborate with the sales, product, and support teams to align on partner goals and execute plans that drive partner success.
• Oversee the daily operations of the partner ecosystem, ensuring smooth interactions between internal teams and external partners.
2. Partner Enablement:
• Design, implement, and manage training programs and resources to empower partners with the knowledge and skills needed to sell, implement, and support our products and services.
• Create and deliver enablement content and materials to support partners in effectively positioning and selling products.
• Work closely with the product and marketing teams to ensure partners have the latest product information, competitive insights, and marketing collateral.
3. Performance Monitoring and Improvement:
• Track and report on the performance of partners, identifying areas for improvement and developing action plans to address gaps.
• Collaborate with partners to ensure they are meeting operational and sales KPIs, and provide ongoing support to help them meet their goals.
• Establish key performance indicators (KPIs) and monitor the health and performance of the partner relationships.
4. Partner Communication and Relationship Management:
• Foster strong relationships with key partners, serving as a point of contact for operational and enablement needs.
• Proactively address partner feedback and provide solutions to operational challenges.
• Conduct regular partner business reviews to track progress, share insights, and identify opportunities for deeper collaboration.
5. Cross-functional Collaboration:
• Work closely with internal teams such as sales, marketing, product, and customer success to ensure alignment on partner needs and goals.
• Coordinate with internal teams to ensure that partners are supported at all stages of the engagement, from onboarding to ongoing support.
• Serve as a bridge between the partner ecosystem and internal stakeholders, ensuring timely resolution of issues and alignment of goals.
6. Continuous Improvement:
• Continuously assess the effectiveness of partner enablement programs and propose improvements based on feedback and performance metrics.
• Stay updated on industry trends and best practices in partner enablement to implement innovative approaches for operational excellence.

Have you got what it takes?

• Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).
• 5+ years of experience in partner management, channel operations, or enablement.
• Strong understanding of partner ecosystems and the ability to drive results through collaboration.
• Excellent communication skills, both written and verbal, with the ability to influence and build relationships at all levels.
• Proven experience managing cross-functional teams and working in a fast-paced, dynamic environment.
• Strong problem-solving skills with a data-driven mindset.
• Ability to manage multiple projects simultaneously while ensuring alignment with broader business goals.

You will have an advantage if you also have:

• Experience with partner relationship management tools and CRMs.
• Experience in SaaS, cloud, or tech industry partner programs.
• Strong project management skills with experience leading complex initiatives.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:6441

Reporting into: Vice President, Head of Customer Support, Actimize

Role Type: Individual Contributor

#LI-Hybrid