Recruiter - Business functions

The Role

We are seeking an experienced Recruiter to join our Talent Acquisition team on a initial 12-month fixed-term contract. This role will be based in our Birmingham hub, focusing on hiring top talent for our customer care team and implementing tailored recruitment strategies for the local market.  This is a great opportunity for a recruiter looking to take on more responsibility, building solid relationships and being the "go to" for hiring in this crucial team.

Alongside being based in Birmingham, you will also work closely with our global team, headquartered in Barcelona. You’ll collaborate across departments, ensuring our hiring efforts align with the company’s broader strategic goals and contribute to driving business success.

What will You Be Doing

• Manage end-to-end recruitment for customer care roles, from sourcing and screening candidates to coordinating interviews and extending offers.
• Develop and implement localised recruitment strategies tailored to the Birmingham market, ensuring we attract the best customer care talent.
• Proactively source and engage talent through various channels, including job boards, social media, recruitment agencies, and networking.
• Work closely with hiring managers to understand the requirements for customer care roles, ensuring a smooth and efficient hiring process.
• Coordinate with recruitment agencies as needed, ensuring they are aligned with our hiring goals and standards.
• Contribute to employer branding initiatives and job advertising strategies to increase our visibility and attractiveness in the Birmingham talent market.
• Provide a positive candidate experience, ensuring timely communication and feedback throughout recruitment.
• Track and analyse recruitment metrics to monitor hiring progress, report insights to hiring managers, and make data-driven decisions to optimise recruitment processes..

What You Need to Succeed

• Experience managing the entire recruitment process, from sourcing to offer, while ensuring a smooth and positive candidate experience.
• Proven recruitment success within agency and in-house settings, strongly emphasising customer care or high-volume roles. Strong understanding of the Birmingham talent market, particularly in sourcing top talent for customer care positions.
• Proven track record of successfully sourcing and attracting candidates through various channels, including LinkedIn, job boards, and recruitment agencies.
• Excellent verbal and written communication skills, with the ability to foster strong relationships with candidates and internal stakeholders.
• Highly detail-oriented and skilled at managing multiple roles and deadlines in a fast-paced environment.
• Ability to adjust to a dynamic and fast-growing company's evolving priorities and recruitment needs.
• Skilled at anticipating challenges and providing solutions to improve recruitment outcomes.
• TravelPerk doesn’t require academic studies for this position. We select based on experience and potential, not credentials. 

Our Benefits

• 💰 A competitive compensation package, including equity options in TravelPerk;

  🌴 25 days annual leave plus bank holidays;

  💼 Company Pension Plan with Aviva; 

  💊 Private medical insurance from Bupa;

  🙌 Life insurance with Zurich;

  🧘‍ Income Protection + Wellbeing App with Unum;

  🦷 Access to voluntary dental insurance through Bupa;

  🚲 Tax-efficient schemes such as Cycle2Work & electric car leasing via Octopus;

  💪 Discounts on 12-month gym memberships with GymFlex;

  💙 iFeel - a mental health support tool with access to therapists year round;

  🎟️ Access to a wide variety of discounts and rewards;

  🥳 Unforgettable TravelPerk events, including our spectacular annual summer party;

  👶 Parental leave: 12 to 16 weeks, based on location and eligibility factors;

  🫶 16 paid hours per year to volunteer for a cause of your choice;

  🌎 A ’Work from anywhere’ in the world allowance of 20 working days per year.

  📈 Exponential growth opportunities

How we work

Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. As such, this role requires you to be within commuting distance of one of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.

At TravelPerk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.

TravelPerk is a global company with a diverse customer base—and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.

You can check about our values here and see our IRL approach in this video. We'll guide you through our culture and explain how it will underpin your success in this role.

Read more about our latest updates here.