Senior Manager, Professional Services

Job Description

The Senior Manager, Professional Services at Tekion is a critical member of the Professional Services Team, responsible for leading initiatives that enhance delivery processes, tools, and professional services capabilities. This role requires defining and executing project scopes, objectives, and deliverables in alignment with organizational goals. The Senior Manager, Professional Services ensures the successful implementation of initiatives by coordinating cross-functional collaboration, measuring performance outcomes, and fostering knowledge sharing across teams. Reporting to the Director, Professional Services, this full-time position bridges strategic oversight with hands-on project leadership.

Key Responsibilities

Indirect leadership of the functional teams within the Professional Services Delivery organization with the intent to support business growth of both products and services, ensure a positive customer experience, drive delivery efficiency and effectiveness, and cultivate a human first approach to professional development.  Scope of responsibilities as follows:

Scope Definition and Alignment

• Collaborate with leadership to clearly define the scope, objectives, and deliverables of Professional Services initiatives in alignment with strategic goals.
• Develop comprehensive project charters and plans, outlining milestones, resource requirements, and timelines.
• Ensure all project objectives are actionable and tied to measurable business outcomes.

Implementation Process Design

• Manage the full lifecycle of delivery process improvement projects, from initial concept through execution and evaluation.
• Assist in driving the standardization, optimization, and adoption of tools, templates, and applications to enhance delivery efficiency.
• Oversee project schedules, budgets, and resources to ensure timely and successful completion.

Stakeholder Collaboration

• Act as the central point of contact for project stakeholders, fostering open communication and regular engagement.
• Facilitate alignment across cross-functional teams by gathering input, addressing concerns, and refining processes based on feedback.
• Coordinate with leadership to ensure Professional Services initiatives are integrated seamlessly with organizational priorities.

Knowledge Sharing and Enablement

• Partner with Product teams to gain early access to new releases and updates, ensuring alignment with implementation strategies.
• Facilitate training and knowledge-sharing sessions to embed new tools, templates, and processes within the organization.
• Serve as a key resource for disseminating best practices and lessons learned across Professional Services teams.

Skills and Experience

• SaaS Project Management: 7–10+ years of project management experience, with at least 3–5 years specifically in SaaS or technology-focused environments.
• Experience delivering SaaS solutions to clients, including onboarding, implementations, or post-launch services.
• Demonstrated ability to work closely with Sales, Product Development, Customer Success, and Engineering teams.
• Experience with Tools: Expertise in project management tools like Jira, Trello, Asana, Microsoft Project, or Smartsheet.
• Process Improvement: Experience in analyzing and optimizing operational processes for efficiency and scalability.
• Data-Driven Decision Making: Ability to use data analysis and dashboards to track performance and inform decisions.
• Knowledge of Professional Services: Familiarity with service delivery models, customer success, and post-sales lifecycle management.

Preferred Skills

• Bachelor’s Degree in Fields: Business Administration, Computer Science, Information Technology, Project Management, or a related field.
• Certifications:
  • PMP or PRINCE2: Project Management Professional (PMP) or PRINCE2 certification to validate project management skills.
  • Agile Certifications: Certified Scrum Master (CSM) or PMI-ACP for Agile project management proficiency.
  • Lean Six Sigma: Green or Black Belt certification for process improvement expertise.
• Expertise in automotive dealership operations and systems (Dealer Management Systems preferred).

Perks and Benefits

• Competitive compensation and generous stock options   
• 100% employer-paid top-of-the-line medical, dental and vision coverage  
• Great benefits including unlimited PTO, parental leave and free snacks and beverages  
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies   
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper    
• Work on the latest and coolest technologies – everything is home-grown and built ground-up   
• A dynamic work environment with a strong sense of community and collaboration   
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy   
• Exciting opportunities for career growth and development   

Current Tekion Employees – Please apply via Greenhouse Internal Job Board