Senior Director, Professional Services

Job Description

The Senior Director, Professional Services is a key leadership role responsible for overseeing and optimizing the delivery of professional services, and technical solutions to clients. This position involves strategic planning, team management, client relationship management, and achieving financial and operational goals. A Senior Director, Professional Services plays a critical role in ensuring the success and growth of a company's professional services division. They are responsible for aligning the department's activities with the company's strategic objectives, delivering high-quality services to clients, and driving financial performance. 

Key Responsibilities

Strategic Leadership: 

• Develop and implement a strategic vision for the Implementation team, specifically, Tekion’s product ARC division that aligns with the overall company goals. 

• Identify opportunities for growth and expansion of services and solutions. 

Team Management: 

• Recruit, hire, and train high-performing teams of individual contributors, project managers, and technical experts. 
• Provide leadership, coaching, and mentorship to team members. 
• Foster a culture of collaboration and excellence within the department and cross functionally. 

Client Relationship Management: 

• Build and maintain strong relationships with clients, ensuring their needs are met and their expectations are exceeded. 
• Act as a trusted advisor to clients, offering strategic guidance and solutions to their business challenges. 

Project Delivery: 

• Oversee the successful execution of projects, ensuring they are delivered on time, within scope, and on budget. 
• Monitor project performance and make adjustments as needed to achieve desired outcomes. 

Financial Management: 

• Work with the SVP, Professional Services to develop and manage the department's budget, ensuring profitability and cost-effectiveness. 
• Implement financial controls and reporting mechanisms to track and optimize revenue and expenses. 

Quality Assurance: 

• Establish and enforce quality standards and best practices for service delivery. 
• Implement continuous improvement processes to enhance service quality and efficiency. 

Market Analysis: 

• Stay informed about industry trends, emerging technologies, and competitive landscape. 
• Use market insights to identify new opportunities and refine service offerings. 

Compliance and Risk Management: 

• Ensure compliance with relevant regulations, contracts, and agreements. 
• Mitigate risks associated with project delivery and client relationships. 

Skills and Experience

• Bachelor's degree in Business Administration, Management, or a related field; MBA preferred. 
• Proven experience (typically 8+ years) in relevant roles. 
• Extensive experience in professional services, consulting, or a related field. 
• Proven track record of leadership and team management. 
• Strong client relationship-building skills. 
• Strategic thinking and business acumen. 
• Excellent communication and presentation skills. 
• Financial management and budgeting expertise. 
• Knowledge of industry trends and emerging technologies. 
• Ability to handle multiple projects and priorities simultaneously. 
• Problem-solving and decision-making abilities. 

Perks and Benefits

• Competitive compensation and generous stock options   
• 100% employer-paid top-of-the-line medical, dental and vision coverage  
• Great benefits including unlimited PTO, parental leave and free snacks and beverages  
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies   
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper    
• Work on the latest and coolest technologies – everything is home-grown and built ground-up   
• A dynamic work environment with a strong sense of community and collaboration   
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy   
• Exciting opportunities for career growth and development   

Current Tekion Employees – Please apply via Greenhouse Internal Job Board