Account Management Lead, UK

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality,  book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

The Global Account Management team is looking for a customer focused leader to manage our SMB and Strategic Account Management team in the UK. We’re looking for someone energetic and hands-on, ready to retain and grow Square’s largest UK sellers. As the UK's market expands, you’ll play a key role in shaping our market strategy and adapting it to local needs.

In this role, you’ll collaborate with senior decision-makers and cross-functional teams—product, engineering, finance, implementation, marketing, operations, and sales—to grow and retain Irish merchants. Your experience managing account management teams will be crucial in building and developing a motivated team that drives Square’s upmarket growth.

Reporting to the Head of Account Management, UK. You’ll lead a team that manages some of Square’s most valuable seller relationships in the UK, tackling the unique challenges and opportunities of the UK market to ensure long-term success for our highest-value sellers.

You Will

• Lead a team of SMB and Strategic Account Managers in UK, managing accounts across all merchant verticals, overseeing their portfolio's revenue retention and growth
• Partner with Enablement to shape training programs for Account Managers and will directly support the team's management of relationships with our largest strategic sellers.
• Achieve positive revenue outcomes while maintaining a high return on investment
• Provide 1:1 coaching and performance management to your team members
• Serve as an escalation point for customer challenges and work directly with our Sellers where support is needed, mitigating churn risks
• Be an expert on Account Management in the UK and engage with product, marketing, and enablement teams to serve as the voice for our customers
• Create operational efficiencies through stream-lined repeatable processes
• Foster cross-functional collaboration through beta programs, co-marketing, product insights and more

You Have

• 5+ years experience in Sales or Account Management
• 2+ years experience with direct management of metrics-driven customer-facing teams within a high-growth technology company
• Experience within SMB or Enterprise segments
• A track record of leading teams, coaching and developing talent, leading projects, driving revenue growth, and advocating for customers internally
• Experience identifying opportunities and independently developing plans of action on behalf of your team
• Excellent written communication (verbal and written) for all audiences, including internal senior stakeholders and external customers
• Experience working cross-functionally with product teams to serve as the voice of the customer
• Experience serving as a direct senior escalation point for customers to diffuse

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build an inclusive workplace? Check out our Inclusion & Diversity page

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.