Program Manager II, Operations, Technical Infrastructure

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 2 years of experience in program or project management.
  
• Experience in operations management, account management or client services roles.

Preferred qualifications:

• 2 years of experience managing cross-functional or cross-team projects.
  
• Experience working with geographically dispersed teams and customer bases.
• Experience in Data Center operations.
• Experience within an organizational setting (e.g., PMO, geographic dispersion, etc.).
• Ability to present materials to a range of partners on both technical and non-technical matters.

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

The Fleet Specialized Operations Services team delivers global support and escalation for programs, products, and services within the Third-Party Data Center ecosystem. The team manages partners and customers through the Data Center lifecycle, as well as apply those services and approaches for more custom solutions.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

The US base salary range for this full-time position is $126,000-$181,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

• Establish and maintain a position as an advisor and advocate for internal customers for services deployed in non-Google owned data centers.
• Work with customer technical leads, executives, and partners to manage and deliver infrastructure and operations projects.
• Work with operations managers, data center technicians, and partner teams in order to improve processes and identify efficiencies.
• Provide operational and technical advice around processes and execution.
  
• Channel customers’ feedback to the delivery project management team to ensure positive in-production experience, and identify and implement process improvements.