Senior Product Designer

About the team

Tide is seeking an experienced Product Designer to join our Member Engagement Team primarily focusing on Rewards. You’ll work on building an in-app experience to encourage customer loyalty and engagement utilising cashback offers, discounts and benefits. The team focuses on creating functionality to support offers across all Tide markets with a focus on retention, spend and engagement. 

About the role

• You'll be embedded in a cross-functional squad, partnering with your team throughout the product lifecycle from discovery through to launch and future iterations.
• Using your full range of Product Design skills to discover, design and deliver engaging, well crafted experiences across mobile and web.
• Evolving design concepts from early-stage prototypes to high-fidelity mock-ups.
• You'll deeply understand the members you're designing for. Whether it's joining user research sessions, gleaning previous insights, digging into usage analytics, or running your own research and analysis.
• You’ll play a supporting role in the evolving design process at Tide; helping estimate design effort required, tracking to OKRs, and measuring how experience impacts our members
• You’ll work alongside colleagues within the Design practice: UX Research and UX Writing, to understand the core needs of our members’, and find innovative and well-thought ways to meet these needs
• You’ll use the Tide Design System to create experiences that keep the experience for our members consistent and world-class

What we are looking for

• At least 5+ years of experience designing digital products for web and mobile platforms in a product design or UX role
• A portfolio or case study that demonstrates great product thinking, user experience, interaction, and visual design skills, a clear process and impact (results)
• Experience designing complex products and ability to collaborate effectively with cross-functional peers in product and engineering
• You are a great storyteller who can clearly paint a compelling picture of the ‘why’ that underpins your work
• You’re impact-driven and are able to be pragmatic about trade offs, striking the balance between going fast and going slow
• Understanding of end-to-end design process from ideation to launch and ability to collaborate with engineers to troubleshoot any technical issues that arise, ensuring that the product meets performance and quality standards
• Ability to collaborate with UX Researchers in usability testing and highlight research needs upfront
• Demonstrable proficiency in Figma
• Good understanding of Design Systems and A11Y, to ensure consistency, scalability, and inclusivity

What you’ll get in return

• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options

Tidean Ways of Working

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.